Change Manager

About this opportunity

Join our dynamic Telecom Operations team as a Change Manager, responsible for maintaining the integrity, performance, and availability of telecom networks (RAN, Core, Transmission, IP). You’ll lead the Change Advisory Board (CAB), oversee network change processes, and ensure compliance with ITIL standards, Ericsson policies, and customer SLAs.

What you will do:

• Lead CAB and CCB: Manage CAB meetings, approve network changes, and handle critical/emergency decisions.
• Assess Change Impact: Analyze service and KPI impact (e.g., latency, call drop) of planned changes; mitigate risks during rollouts.
• Process & Compliance: Ensure proper documentation, audit readiness, and alignment with SOPs using ITSM tools (ServiceNow, Remedy).
• Reporting & Automation: Deliver post-change reports and support automation via Excel, Python, or BI tools.
• Cross-Functional Coordination: Work with engineering, GNOC, MSIP, field ops, and vendors (Ericsson, Nokia, Huawei, Cisco).
• Security Compliance: Enforce network security policies and support ISO 27001/NIST-aligned practices.

The skills you bring:

• Education: Bachelor’s in Electronics, Telecom, or Computer Engineering.
• Experience: 4- 8 years in network operations/change management; exposure to OSS/BSS, NFV is a plus.
• Certifications: ITIL Foundation (mandatory); CCNA, JNCIA, or Ericsson training preferred.
• Technical Skills: Strong telecom network knowledge, ITSM tools, protocols (IP, SNMP, SIP), and BI/reporting proficiency.
• Soft Skills: Effective communicator in English/Hindi, strong leadership, and decision-making in high-stakes situations.

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
 
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Noida

Req ID: 786070