Principal Technical Account Manager

• Client advocate that provides guidance around product expertise and translates Customer needs/requirements into integrated solutions. 

  
  

• Responsible for understanding and translating Customers business requirements into specific systems, applications, or process designs. 

  
  

• Able to do fit gap analysis of customers cloud environment and come up with a roadmap to transition and implement a best fit solution that meets customer requirements. 

  
  

• Act as an advocate for the Customer. 

  
  

• Excellent understanding of Oracle Product set (Fusion, OCI, on-prem) to be able to enable business process transformation discussions with the Customer and with internal teams. 

  
  

Be able to manage the communication and bring needed focus from various teams in ensuring project follows standard lifecycle from discovery, design, development, implementation, testing to go-live activities (SDLC).  

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Key leader, contributor and proactive collaborator to define and align the functional and technical vision for the program solution.

  
  

• Participate in identifying the system, subsystems, and interfaces, validate technology assumptions and evaluate alternatives.

  
  

• Align with product roadmap and features with Oracle’s new release cycles, business enhancements and production break-fix solutions.

  
  

• Lead and oversee end to end SDLC process from requirement intake, design, build, testing and deployment.

  
  

• Works closely with management – Portfolio Manager and the roles within the pods (e.g., Business Analyst, Integration Specialist, QA, etc.) and contribute to strategic planning, direction, and goal setting for the department or function in collaboration with senior management. 

  
  

• Drive the deployment of Customers workloads to Oracle Cloud by providing deployment guidance, supporting development of the Customers Cloud adoption model, and providing appropriate recommendations to overcome blockers.

  
  
• Proven hands-on experience with Oracle Cloud Infrastructure (OCI).
• Strong expertise in Terraform for provisioning OCI resources.
• High proficiency in scripting and programming languages (e.g., Bash, Python, Shell).
• Solid experience deploying and managing workloads on Kubernetes, ideally on OKE.
• Experience building monitoring dashboards and alerts using Prometheus and Grafana.
• Strong understanding of cloud networking, security, and IAM models.
• Hands-on experience in designing cloud architecture and developing secure infrastructure frameworks.
• Familiarity with modern CI/CD and DevOps tools and methodologies.

• In this role one will engage with a wide cross section of internal and external partners – development, support, services, and third-party partners to drive Oracle Cloud adoption efforts.  Cross functional team management experience is a must.

  
  

• Excellent written and verbal communication skills, including the ability to communicate with technical and non-technical staff at all levels of the Customer organization. 

  
  

• Understanding of CSS Service Portfolio (Cloud and On-prem).

  
  

Career Level - IC4