Operation Support Engineer (VOIS)

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

We are seeking an Operations Support Engineer to join our Office IT Collaboration team within the Technology function. This role is responsible for managing daily operations, executing deployments, supporting service optimisation, and contributing to project activities across global collaboration platforms. The individual will ensure service availability, incident resolution, and compliance with ITIL-based processes, while coordinating technical setups and troubleshooting across complex corporate environments.

• Perform day-to-day operational tasks for Collaboration Domain Services.
• Ensure compliance with KPIs and SLAs for collaboration services.
• Deliver assigned project tasks successfully and on time.
• Drive continual service improvement initiatives.
• Support incident and change management processes in line with ITIL standards.

• Holds a BSc in Engineering or Computer Science.
• Has 2–4 years of IT experience, preferably in large production environments.
• Certified in MCITP (SharePoint Server 2010, Enterprise Administrator for Windows Server 2008), ITIL V3 Foundation (mandatory).
• Preferred certifications include MCSE: Server Infrastructure, CCNA, and Microsoft System Center suite.
• Skilled in IIS configuration, troubleshooting, and general application operations.
• Strong interpersonal and communication skills, with a dedication to teamwork and ownership.
• Experienced in supporting systems and users across diverse cultural backgrounds.

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

• Opportunity to work on global collaboration platforms in a dynamic tech environment.
• Exposure to cross-functional teams and international stakeholders.
• A role that blends operational excellence with project delivery and service improvement.
• Continuous learning through hands-on experience with Microsoft and ITIL technologies.
• A collaborative culture that values ownership, innovation, and professional growth.

• Advanced troubleshooting and configuration of Microsoft SharePoint and IIS.
• ITIL-based service management and process compliance.
• Technical coordination and deployment execution across global platforms.
• Cross-cultural communication and stakeholder management.
• Use of Microsoft System Center tools and cloud technologies (Azure, O365, Power BI).

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.
#JDEnhancedByTARA

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