Public Cloud Support Tech Sr.Specialist

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

· Operate and support Telco Cloud platforms, including OpenStack, Kubernetes, and cloud-native workloads.

· Oversee VNF/CNF lifecycle management within NFV architectures.

· Monitor platform performance, capacity, availability, faults, and service health.

· Lead incident, problem, change, and release management activities.

· Perform root cause analysis (RCA), define corrective actions, and drive preventive measures.

· Support High Availability (HA) and Disaster Recovery (DR) design, testing, and implementation.

· Coordinate planned and unplanned changes with internal teams, vendors, and customers.

· Lead incident escalation, crisis management, and technical bridge calls during major incidents.

· Drive infrastructure automation, self-healing initiatives, and operational tooling enhancements.

· Ensure security, patching, vulnerability remediation, and compliance activities.

· Create and maintain operational documentation, procedures, runbooks, and knowledge base articles.

· Define, track, and report operational objectives and performance metrics.

· Prepare operational reports, service reviews, and executive-level summaries.

· Provide technical leadership, coaching, and mentoring to team members.

· Participate in audits, regulatory activities, governance processes, and risk assessments.

· Validate vendor solutions, technical designs, and cloud platform architectures.

· Recommend technology platforms, tools, and process improvements to enhance service reliability and efficiency.

• 3–5 years of OpenStack operations experience.
• Strong understanding of Linux (Ubuntu/CentOS) and networking fundamentals.
• Familiarity with OpenStack core services and their interdependencies.
• NFV, CNF, VNF, ETSI MANO frameworks
• Prometheus, Grafana, ELK Stack, Zabbix
• Ansible, Terraform, Python, Bash
• 3–5 years of hands-on experience in VMware operations and administration.
• Strong knowledge of vCenter, NSX-T, VCF.
• Experience with resource optimization, snapshot management, and storage integrations (SAN/NAS).
• Understanding of networking (VLANs, routing, firewalls) and backup integrations (Veeam or similar).

• Strong analytical and problem solving skills
• Ability to make decisions under pressure
• Excellent communication and stakeholder management
• Process driven and detail oriented mindset
• Continuous improvement and learning orientation
• VMware certification (VCP or higher) is preferred.
• Certified OpenStack Administrator (COA) or equivalent OpenStack certification is preferred.

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.