Team Leader (Banking Agent)

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What will you do?

·         Establish performance goals and deadlines aligned with the company’s vision, effectively communicating these to team members to team members to ensure everyone understands expectations and can work toward common objectives.

·         Organize workflow and ensure that the banking agent team clearly understands their roles and targets to optimize efficiency, reducing confusion and increasing productivity.

·         Monitor employee productivity, providing constructive feedback and coaching to enhance performance.

·         Address and resolve complaints from the direct reporting team to build trust and maintain high team morale.

·         Maintain accurate timekeeping and personnel records to ensure fair treatment and accountability.

·         Prepare and submit performance reports on team progress to provide valuable insights into achievements and areas for improvement, enabling data-driven decision-making.

·         Make decisions regarding rewards and promotions for the Financial Services and Representatives teams based on performance metrics.

·         Train new employees to build a strong team with the necessary skills and knowledge, contributing to a collaborative and capable team that can achieve organizational goals.