Commercial & CVM Manager

About Bosta: 

Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions. 
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.

Job Responsibilities:

• • Commercial performance: own the picture end-to-end (KPIs, targets, narrative); diagnose what moves volume, revenue, retention and behaviour; act as SPOC for Commercial's data needs, scoping and de-prioritizing low-value asks.
  • CVM & growth: lifecycle strategy (activation, retention, reactivation, wallet share); drive the CVM/Growth engine and churn-model integration; close the volume/revenue gap proactively and iteratively, with continuous leadership visibility into impact.
  • Impact & opportunity sizing: size every initiative up front; base go/no-go and prioritisation on quantified impact; run timely post-launch assessments with recommendations on what to scale, fix or stop.
  • Insight & decision support: novel, unique, actionable; communicate top-down (headline and action first); deliver at the pace decisions are made.
  • Stakeholder & team leadership: partner the VP as a credible peer; develop the team; drive data self-sufficiency (management mandate); keep work on a shared board; run a weekly 1:1 + monthly planning cadence.
  
  

Job Requirements:

• 4+ years of experience in Commercial Performance, Customer Value Management (CVM), Growth, Business Analytics, or a related field.
• Strong analytical skills with hands-on experience in SQL, customer segmentation, RFM modeling, and A/B testing.
• Experience in performance tracking, forecasting, target setting, and translating data into actionable business recommendations.
• Proven ability to manage cross-functional stakeholders and influence business decisions.
• Strong leadership, initiative-taking, and teamwork skills.
• Good command of English.
• Experience in the logistics, e-commerce, retail, telecom, or quick commerce industries is a strong plus.