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https://bayt.page.link/1QS1eN4jMGSsuLdD7
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Customer Service Representative

30+ days ago 2026/09/18 ·Application closes in 64 days
Other Business Support Services
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Job description

Answer inbound calls, chats, and website form inquiries promptly


  • Understand customer issues and identify service needs
  • Qualify leads to ensure they meet service criteria
  • Schedule appointments for technicians based on availability
  • Explain services, pricing basics, and process clearly
  • Upsell or cross-sell additional relevant services when appropriate
  • Confirm appointments and reduce no-show rates
  • Follow up with missed or rescheduled appointments
  • Accurately update CRM / booking system
  • Maintain SLA response times
  • Experience in inbound call center or service-based environment
  • Strong communication skills (clear, confident, professional)
  • Ability to understand and simplify technical issues
  • Basic sales and upselling ability
  • Strong organization & scheduling skills
  • CRM or booking software experience
  • Problem-solving mindset
This job post has been translated by AI and may contain minor differences or errors.
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