IT Digital & Support Analyst

Sika is a speciality chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing. Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector towards greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.

We're looking for a detail-oriented and analytical IT Digital & Support Analyst to join our organization in Cairo, Egypt. In this role, you will serve as a critical support resource, providing technical assistance and digital solutions to our users while maintaining organized systems and efficient workflows. The ideal candidate will combine strong technical knowledge with excellent customer service skills, ensuring that all IT-related issues are resolved promptly and professionally.

• Provide first-line and second-line technical support to end-users via phone, email, and remote support tools
• Troubleshoot hardware, software, and network connectivity issues with a systematic and analytical approach
• Manage and prioritize support tickets using ticketing systems, ensuring timely resolution and documentation
• Install, configure, and maintain operating systems, applications, and digital tools across multiple platforms
• Perform system diagnostics and analyze technical problems to identify root causes and implement solutions
• Maintain detailed records of all support activities, resolutions, and user interactions for quality assurance
• Assist with user onboarding and provide training on IT systems, applications, and digital best practices
• Monitor system performance and proactively identify potential issues before they impact users
• Collaborate with IT team members to resolve complex technical challenges and share knowledge
• Stay organized by managing multiple support requests simultaneously while maintaining service quality standards
• Support the implementation and customization of digital tools and applications across the organization

• Education

  
  
• Bachelor’s degree in Engineering, Computer Science, IT, or a related discipline.

• Experience

  
  
• Minimum 5 years in IT support and/or application development.
• Hands-on experience with Microsoft 365 and Power Platform.
• Corporate or industrial support background is preferred.

• Technical Skills

  
  
• Strong knowledge of Microsoft 365 administration and Power Platform development.
• Basic understanding of SQL and databases.
• Familiarity with mobile app design, API integrations, ticketing systems, and networking fundamentals.

• Soft Skills

  
  
• Strong analytical and problem-solving abilities.
• Effective communication with both technical and non-technical users.
• Ability to manage multiple priorities independently.
• Willingness to travel between sites.
• Fluent in written and spoken English.

• Preferred Qualifications

  
  
• Microsoft certifications (Power Platform, Azure, M365).
• Experience in manufacturing or multi-site environments.
• Knowledge of ERP systems such as SAP or Microsoft Dynamics.
• Basic cybersecurity awareness.

• Core Competencies

  
  
• Business-focused mindset.
• Strong customer service orientation.
• Commitment to innovation and continuous improvement.
• Accountability and ownership.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training.  We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training.  We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.