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https://bayt.page.link/xUWsCiifngZ4YqR18
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IT (Technical Customer Support)

5 days ago 2026/11/18 ·Application closes in 114 days
Other Business Support Services
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Job description

  • Provide technical support to customers through phone, email, remote sessions, and online meetings.
  • Contact clients after the sales process to activate software licenses and ensure successful deployment.
  • Guide customers through software installation, configuration, and best practices to prevent common issues.
  • Troubleshoot technical problems and provide timely, effective solutions to ensure customer satisfaction.
  • Escalate requests related to additional products, upgrades, or services to the Account Manager.
  • Research technical solutions through vendor knowledge bases, documentation, and support portals.
  • Communicate directly with software vendors when advanced technical support is required.
  • Document all customer interactions, troubleshooting steps, and resolutions in the support system.
  • Maintain accurate records of support tickets, escalations, and customer feedback.
  • Monitor recurring issues and report them to the management team to improve service quality.
  • Assist in identifying customers' technical needs and provide recommendations for optimal system usage.
  • Support internal IT operations by identifying hardware and software requirements.
  • Coordinate the procurement of required IT equipment and software licenses.
  • Maintain and update the company's IT asset inventory, including hardware, software, and licenses.
  • Collaborate with Sales and Account Management teams to ensure a seamless customer experience.
  • Ensure compliance with company support procedures and service standards.
This job post has been translated by AI and may contain minor differences or errors.
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