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https://bayt.page.link/cjFhjCNeGV5NyxaTA
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Junior Technical Support

16 hours ago 2026/11/25 ·Application closes in 119 days
Other Business Support Services
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Job description

Key Responsibilities
  • Provide first-line technical support to customers via phone, email, and chat.
  • Troubleshoot and resolve technical issues or escalate them when necessary.
  • Log, track, and update support tickets accurately.
  • Guide customers through basic troubleshooting steps and product usage.
  • Collaborate with internal teams to resolve customer issues.
  • Maintain a high level of customer satisfaction through professional communication.
  • Document solutions and contribute to the knowledge base.
  • Stay up to date with product features and technical processes.
Requirements
  • Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field, or equivalent technical training (e.g., ITI) or self-learning experience.
  • OR previous experience in a light Technical Support role with a strong interest in developing technical skills.
  • Customer service experience is a plus.
  • Fluent English (spoken and written).
  • Excellent communication and interpersonal skills
  • Ability to learn quickly and work in a fast-paced environment.
  • Willingness to work rotational shifts if required.
This job post has been translated by AI and may contain minor differences or errors.
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