Supervisor (Strategy collection)

·         Develop, maintain, and update MIS (Management Information System) reports for the Collections and Legal Department to provide accurate, timely, and relevant data for senior management and operational teams.

·         Track daily, weekly, and monthly collection performance against set targets and highlight variances to enable proactive management interventions and course corrections.

·         Analyze delinquency trends, recovery rates, and portfolio health metrics to identify patterns, flag risks, and deliver data-driven recommendations that improve collection efficiency.

·         Provide actionable insights and analytical findings to department heads to support strategic decision-making, reduce overdue balances, and enhance overall collection performance.

·         Automate and streamline data collection and reporting processes by leveraging available tools and collaborating with IT to minimize manual effort and improve data reliability.

·         Prepare and distribute operational dashboards and performance scorecards on a regular basis to ensure all stakeholders have clear and up-to-date visibility into KPIs.

·         Coordinate with IT and Data teams to ensure data accuracy, availability, and integrity across all reporting systems and sources.

·         Generate ad-hoc reports and in-depth analysis for management upon request to support specific business decisions and operational reviews.

·         Apply reporting controls and maintain supporting documentation across all MIS outputs to ensure compliance with company policies and regulatory requirements.