Enterprise Project Management Supervisor

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Lead and supervise the Project Management function, ensuring the successful delivery of complex, cross-functional projects that support the company's strategic objectives. The role is responsible for driving operational excellence, ensuring consistent governance and delivery standards, and enabling high performance through effective leadership, stakeholder management, and continuous improvement.
Key Accountabilities

• Lead, coach, and develop Project Management team, fostering a high-performance culture, accountability, collaboration, and continuous professional development.
  
• Own the end-to-end delivery of customer projects, from initiation through implementation and service delivery, ensuring contractual commitments, quality standards, budgets, and delivery timelines are consistently achieved.
  
• Ensure effective cross-functional alignment and act as the primary liaison between the Project Management function and the VBU, Technology, COPs, and third-party partners, ensuring clear ownership, timely decision-making, and effective resolution of dependencies.
  
• Monitor and analyze operational performance through key performance indicators implementing corrective actions and continuous improvement initiatives where required.
  
• Ensure effective project governance by establishing and maintaining standardized methodologies, reporting, risk management, issue escalation, and decision-making processes.
  
• Act as the primary escalation point for critical project delivery challenges, providing guidance and support while ensuring timely resolution of customer and operational issues.
  
• Ensure compliance with company policies, contractual obligations, governance frameworks, and quality standards across all project management activities.

• Proven leadership and people management experience, including the ability to lead, coach, develop, and manage Project Management teams.
• Bachelor's degree in Engineering, Telecommunications, Computer Science, Business Administration or a related field.
• Project Management certification such as PMP or PRINCE2 is desirable.
• Extensive knowledge of project management methodologies, governance frameworks, risk management, resource planning, and project delivery best practices.
• Strong operational management skills with the ability to monitor performance, interpret KPIs, identify trends, and drive measurable business improvements.
• Strong analytical thinking and decision-making capabilities.
• Solid understanding of technical and service delivery environments, enabling effective support of project teams and management of complex customer requirements.
• Ability to manage multiple priorities in a dynamic environment while maintaining focus on quality, customer satisfaction, and business objectives.
• Results-oriented mindset with a strong commitment to operational excellence, customer success, and team development.

Main KPIs

• On-Time Project Delivery 
• Time to Revenue 
• Post-Delivery Ticket Rate
• Project Quality, Governance & Delivery Performance

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

• Award-winning work environment -certified #1 Top Employer in Greece 
• Competitive pay, bonus & remuneration package 
• Private Health & Medical Insurance
• Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad 
• Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love 
• Unlimited access to learning resources and trainings 
• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
• Remote work equipment to help you create a comfortable, ergonomic workspace at home
• Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services 
• Extra days off: Vodafone Day, Family Day, Volunteering Day
• Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking 
• Special employee offers and discounts 

#LI-Hybrid #Vodafonespirit #Togetherwecan

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.