Job description
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP Master Data Governance MDG Tool
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications that support business functions. The position demands continuous monitoring, analysis, and collaboration with different teams to maintain system integrity and performance, contributing to the overall efficiency and reliability of the organization's technology landscape.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system requirements and provide timely support.
- Document and communicate issue resolutions and system changes clearly to stakeholders.
- Assist in the development and implementation of process improvements to enhance system stability.
- Support junior team members by sharing knowledge and providing guidance when necessary.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP Master Data Governance MDG Tool.
- Strong problem-solving skills with the ability to analyze complex system issues and provide effective solutions.
- Experience in monitoring and maintaining enterprise-level software applications.
- Ability to work collaboratively in a team environment and communicate technical information clearly.
- Familiarity with data governance principles and master data management processes.
- Capability to document technical procedures and support knowledge base development.
Additional Information:
- The candidate should have minimum 3 years of experience in SAP Master Data Governance MDG Tool.
- This position is based at our Kolkata office.
- A 15 years full time education is required.
This job post has been translated by AI and may contain minor differences or errors.
