Job description
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Murex Datamart Reporting
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure seamless integration and functionality of business systems.
- Document findings and resolutions clearly to support knowledge sharing and future troubleshooting.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Provide guidance and support to junior team members to foster their professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Murex Datamart Reporting.
- Strong analytical skills to diagnose and resolve complex software issues effectively.
- Experience with monitoring and troubleshooting critical business applications.
- Ability to work with multiple system components and understand their interdependencies.
- Excellent communication skills to articulate technical information clearly to diverse stakeholders.
- Capability to document technical processes and solutions comprehensively.
Additional Information:
- The candidate should have minimum 2 years of experience in Murex Datamart Reporting.
- This position is based at our Mumbai office.
- A 15 years full time education is required.
This job post has been translated by AI and may contain minor differences or errors.
