Assistant Manager – SPC Quality

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General Summary:

The Quality Engineer will be responsible for ensuring product and material quality across inbound supply, warehouse operations, and field feedback. The role focuses on incoming inspection using sampling methodologies, analysis of field turnback, supplier qualification, new vendor development and driving operational excellence practices to improve overall quality performance.

Primary responsibilities:

Incoming Quality & Warehouse Inspection

·        Perform incoming inspection of materials at the warehouse based on defined sampling plans (AQL or equivalent).

·        Ensure compliance of incoming materials with engineering drawings, specifications, and quality standards.

·        Identify, segregate, and manage non-conforming materials, including documentation and disposition.

·        Maintain inspection records, quality reports, and traceability documentation.

Field Turnback & Customer Quality

·        Analyse turnback / rejections reported from the field for materials dispatched from the warehouse.

·        Conduct root cause analysis for field failures and internal rejections.

·        Coordinate with cross-functional teams (Engineering, Supply Chain, Manufacturing) for effective closure of issues.

·        Drive corrective and preventive actions to avoid recurrence.

Product / Part Qualification

·        Support and execute product and part qualification activities, including first article inspection (FAI) and validation checks.

·        Review quality requirements during new product introduction (NPI).

·        Ensure compliance with qualification plans and approval criteria.

Supplier Quality & New Vendor Development

·        Participate in new vendor assessments, audits, and capability evaluations.

·        Support onboarding of new suppliers in line with quality, process, and compliance requirements.

·        Monitor supplier quality performance through KPIs, scorecards, and periodic reviews.

·        Work with suppliers on improvement plans to enhance quality, delivery, and consistency.

Operational Excellence & Quality Systems

·        Drive operational excellence practices such as RRCA (Root Cause & Corrective Action, Standard Work & Continuous Improvement initiatives

·        Support implementation and adherence to quality management systems as per internal standards as applicable

·        Identify opportunities for process improvement, waste reduction, and defect elimination.

·        Participate in internal audits and support external audits as required.

·        Bachelor’s Degree / Diploma in Electronics, Electrical, Industrial, or related Engineering discipline

EXPERIENCE

• 8–12 years of experience in Quality Engineering, preferably in manufacturing or warehouse operations

  
  

• Experience in incoming inspection, supplier quality, and field quality issues preferred

  
  

• Certification in Quality (Six Sigma / CQE / Internal Auditor) is an advantage

  
  

ANY OTHER KNOWLEDGE/ SKILLS/ PERSONAL ATTRIBUTES IF REQUIRED

• Strong knowledge of incoming inspection, sampling plans, and quality tools

  
  

• Hands-on experience in root cause analysis (5 Why, Fishbone, etc.)

  
  

• Understanding of supplier quality management

  
  

• Familiarity with standard work and continuous improvement practices

  
  

• Ability to read and interpret engineering drawings and specifications

  
  

• Strong analytical, documentation, and communication skills

  
  

• Ability to work cross-functionally and manage multiple priorities

  
  

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].

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