Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Associate Anlayst, Analytics & Metrics
Job Description Summary
We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Data & Services within Mastercard
Data & Services is Mastercard's professional services arm, focused on driving value beyond payment transactions. We harness the power of our transaction data, deep payments expertise and vast network of merchant and FI partners to offer holistic solutions to our customers. Our solutions comprise consulting; data insights; marketing services; loyalty and analytics platforms; and more. Discover more at www.mastercardservices.com/en.
Insights & Enablement within Data & Services
The Insights & Enablement team ensures we have the right infrastructure and tools to enable data-driven decisions and optimize productivity. We partner across D&S to enhance reporting insights, increase efficiency, and automate processes. The Business Development Insights & Enablement Team (BD I&E) supports the front-line business development sales team for Mastercard Data & Services. Our team ensures that our BD teams focus on what they do best - Selling. This function designs and builds the sales capabilities that the D&S team needs to effectively materialize its revenue growth potential, while at the same time simplifying current sales support activities to enable the team to spend more of their time selling with clients.
Role
The ¬role will be expected to do the following:
• Understand and ensure compliance with industry regulations and company policies.
• Perform assurance program with on-going checks on sales processes.
• Collaborate with different departments to ensure seamless communication and coordination.
• Maintain accurate and up-to-date documentation of operational procedures and policies.
• Generate and analyse reports on operational performance for management review.
• Evaluate and revise operations and procedures in response to organizational change.
• Streamline and optimize operational processes to improve efficiency.
• Maintain strict confidentiality.
All About You
• Bachelor’s degree in business administration, Operations Management, or a related field.
• 2-3 year of prior experience in operations roles, with a focus on process improvement.
• Demonstrated ability to work quickly, respond to urgent, unanticipated requests, and manage ambiguity.
• Ability to work collaboratively in a team environment.
• Strong networker across relevant stakeholder base with the ability to listen, build common ground and influence others
• Strong interpersonal skills and the ability to work cross-functionally in a matrix organization
• Flexible to work with global offices across several time zones
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
