Job description
Job Title: Cloud Infrastructure Operations Specialist
Role Overview
The Cloud Infrastructure Operations Specialist plays a critical role in managing, allocating, and monitoring cloud infrastructure resources across global data centers. This position requires a highly adaptable professional who can manage complex capacity requests, ensure seamless service operations, and maintain fleet health. The ideal candidate thrives in a collaborative environment, is comfortable working outside standard business hours to support global operations and possesses strong technical troubleshooting skills.
Key Responsibilities
• Resource Allocation & Triage:
Review, evaluate, and fulfils incoming capacity requests for large-scale internal services (such as distributed compute clusters, cloud storage systems, and globally managed databases) using enterprise ticketing and tracking systems.
• Policy Enforcement & Validation:
Verify existing compute and storage presence in requested geographic data center zones and enforce infrastructure policies by pushing back on unsupported infrastructure scaling requests.
• Emergency Incident Mitigation:
Handle urgent capacity shortages and production-impacting incidents by executing emergency quota allocations, resource loans, or scaling operations using infrastructure command-line tools.
• Fleet Optimization & Monitoring:
Monitor cluster health, process hardware consolidation and datacenter lifecycle requests, and approve automated infrastructure changes to optimize capacity and preserve overall fleet health.
• Cross-Functional Collaboration:
Participate in special ad-hoc capacity reclaim projects and ensure resources are properly tracked, audited, and returned to the shared resource pool when no longer needed.
Requirements & Qualifications
• Shift Flexibility:
Willingness to work in night shifts to provide continuous support for global infrastructure and operations.
• High Availability:
Highly reliable and available to respond to critical escalations or urgent capacity shortages as needed.
• Team Player:
Excellent teamwork and collaboration skills, with the ability to communicate effectively with engineering teams, resource managers, and cross-functional stakeholders.
• Technical Proficiency (SQL & Unix):
Hands-on experience with Unix/Linux environments and command-line interfaces (CLI) for executing system operations, along with a strong understanding of SQL for database querying, data analysis, and reporting.
• Analytical Skills:
Ability to analyze large datasets (e.g., using advanced spreadsheets) to calculate resource savings, monitor usage trends, and track inventory effectively.
• Problem-Solving:
Strong critical thinking skills with the ability to quickly evaluate technical requests and apply proper operational guidelines to ensure system stability.
This job post has been translated by AI and may contain minor differences or errors.
