Job Title: Consumer Experience Researcher (Digital)

Your Role:

• Provides advanced strategic guidance on user research methodologies and deployment strategies to ensure alignment with project objectives and overall business goals, prioritizes studies for project benefits, performs user insight extraction, and handles claim definition and substantiation processes.
• Extracts user and consumer insights, ensures a seamless flow from User Needs to User Requirements to Product Requirements, and develops a systematic approach for all user research challenges to facilitate verification and validation of relevant consumer insights.
• Reviews and finalizes consumer-focused project requirements, including milestones, deliverables, and input for decisions, and performs project decision-making through the application of clear and agreed targets and action standards.
• Engages stakeholders to validate abstract high-level value propositions, ensures alignment with strategic goals and meeting expectations, then collaborates with cross-functional teams to prioritize requirements based on importance, resources, and potential outcomes.
• Devises advanced detailed action plans, collaborates with relevant teams to improve product or service offerings, and ensures that the organization learns from past projects to continuously enhance customer satisfaction and business performance.
• Performs comprehensive root cause analysis of moderate customer complaints, identifies systemic issues, and subsequently devise and enact sustainable solutions or process enhancements aimed at preempting recurrence of similar complaints in the future.
• Implements moderate content strategies to enhance user engagement, tailors content for specific audiences and channels insights from user interactions and conducts moderate A/B tests to assess various content variations and optimize user response and engagement effectively.
• Reviews thorough risk analysis to identify potential user risks, adeptly balances tradeoffs to optimize the consumer experience, and demonstrates a deep understanding of user context and usage patterns to inform requirement definition effectively.
• Collaborates closely with product managers, designers, engineers, and other stakeholders to integrate user research insights into product development processes, advocating for user-centered design principles.
• Develops standardized logical approaches to user research challenges, facilitates verification and validation of consumer insights, ensuring a methodical approach to understanding user needs and preferences.
• Provides mentorship and support to junior UX researchers, aiding in the refinement of their research skills encompassing methodologies, analysis techniques, and presentation abilities, fostering their professional development within the field of user experience research.
You're the right fit if:

• Bachelor's / Master's Degree with around 8-10 yrs of experience in areas such as User Experience, Use Research or equivalent.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
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