Job description
Your role - To be responsible for the execution of regional strategy pertaining to CTS - Process and audit orders for accuracy from customers via C4C, CPQ, & One Portal/Shop online - enter SAP. - Process credits / returns, issue RMAs, and post ship billings. - Coordinate shipment issues with the warehouse and channel partners. - Respond to customer inquiries such as delivery dates, pricing, shipment tracking, product specifications and performance, competitor crossover, and providing overall assistance necessary to ensure customer satisfaction. - Actively engage in planned prospecting activities geared at increasing the customer base, and continually increase market share. - Provide feedback on channel partner / customer reaction to management. - Work closely with the IMA & CX team and sales team to identify target customer profiles and work to identify targets, engage to drive demand, and enhance pipeline activity to support the company’s overall growth objectives. - Utilize C4C /CPQ software to track and measure all sales activity. - Identify discrepancies within channel partner classifications for discounts as well as pricing. - Propose suggestions to improve the efficiency of and environment in the Customer Care Department. - Other Duties as Assigned as per CSO Process Document. - S2M orders booking and execution with close monitoring. - Monitoring of dealer’s credit limit and overdue with a proper collection plan. - Sales invoices submission on customers portal and sharing the information from order booking to collection. Customer Relationship - Collect customer feedback on service (direct, indirect, and dealers) - Analyse escalated customer-related problems and work with service to resolve them. - Analyse factors causing dissatisfaction among customers. - Review measures and take corrective action in coordination with Zonal Manager/ reporting manager. - Seek support where required to enhance Customer Satisfaction IN ORDER TO enhance customer satisfaction. - Maintain regular contact with all customers. - Liaise with colleagues handling field Aftermarket sales to coordinate activities where appropriate and ensure that sales are obtained, and a high level of customer satisfaction is maintained. - NPS follow-ups Receivables - Receive data on collections and dealers/ customer statements of accounts. - Follow-up with customers on outstanding/ invoices on service products - Ensure follow-up with dealers for collections IN ORDER TO maintain cash flow in the company and minimize outstanding. - Ensure to follow the instructed payment terms and pre-approvals for all other commercial terms & conditions. - Ensure timely collection payments from customers to control receivables. Compliance with Corporate Guidelines - Follow in letter and spirit the Atlas Copco Vision, Mission, and core values. - Talent framework competencies - Comply with the Atlas Copco Business Code of Conduct - Comply with the policies and procedures communicated from time to time. - Perform any other tasks given by supervisor from time to time IN ORDER TO enrich the Corporate Culture To succeed, you will need Knowledge and Educational requirements: - Be willing to develop yourself by learning new skills and increasing your knowledge of our products, systems and the company’s market and operation. - Ability to cope with large sums of information and to create, in partnership with a multi-layered organization, well-defined plans, which will be easily communicated and implemented. - Strong verbal and written communication skills in English, with the ability to deliver messages to stakeholders at any level inside and outside of the organization. - Must have a solid comprehensive of the compressor technique business, with proven sales and marketing experience in the compressor industry. - Must enjoy communicating with channel partners and customers via phone and email. - Effective capability with a laptop computer MS Office software (Word, Excel, MS Teams) - Self-starter with the ability to work independently, as well as a valuable member of a team. Experience Requirements: - Minimum 3 to 4 years' experience in CTS sales/operations or relevant experience in CTS products - Degree /Diploma in Engineering or relevant experience with graduation. Personality requirements: - Firm believer that there is always a better way of doing things. - Resourceful/ Enthusiastic/ Open-minded. - Result Oriented. - Customer oriented In return, we offer Culture of trust and accountability Lifelong learning and career growth Innovation powered by people Comprehensive compensation and benefits Health and well-being Job location On-Site This role requires you to work on-site at our office in Ahemdabad, India. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
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