Customer Care Representative

The Customer Care Representative role is intended as an early/mid-career-level operational position in Hempel’s Customer Care organization. The responsibilities and tasks of the Customer Care Representative include, but are not limited to:

Do You Also Believe People Are a Company’s Greatest Asset?

Act as primary point of contact between customers and key internal stakeholders like Sales, Supply Chain, Finance, and Technical Services, you will be responsible for:

• Managing large customer inquiries, incl. quotations order placement, tracking, delivery status updates, product information and more.

  
  

• Handling customer complaints

  
  

Daily operational tasks:

• End to end cross-border sales order management in the ERP system, incl facilitation of on-time delivery, product substitutions and invoicing

  
  

• End-to-end return order management

  
  

• Outbound and inbound customer communication

  
  

• Support and/or drive resolution of non-technical customer complaints

  
  

• Support customer data management

  
  

• Frequent interaction with the commercial organization on orders

  
  

Additional non-operational tasks:

• Ensuring that a safe and healthy work environment exists by adhering to company health, safety and environment policies 

  
  

• Ensure the upholding of local and global compliance rules, when handling orders

  
  

• Any general task and/or activity as is required and related to the above functions in accordance with the business requirements of the company 

  
  

What Are We Looking For?

• University / Bachelor's degree in a relevant field and equivalent experience

  
  

• Minimum 2 years of experience in a relevant customer care role, ideally in an order to cash environment

  
  

• ​Experience in working with standard operating procedures 

  
  

• Proficient with standard MS Office programs

  
  

• Working efficiency (written and spoken) in English. Any other European language is a plus.

  
  

• Strong problem-solving and decision-making abilities

  
  

• Ideally proficient in using ERP software (Microsoft preferred)

  
  

Do You Want to Be Part of a Global Team Where Collaboration Drives Success?

• At Hempel, we believe in a customer-centric approach while maintaining operational efficiency.

  
  

• Your ability to balance both will play a crucial role in ensuring smooth transactions and exceptional service delivery.

  
  

• From day one, your input and initiative will be welcomed and expected.

  
  

• In return, you’ll have the opportunity to grow within a global company that values collaboration, trust, and career development.

  
  

Does This Sound Like a Match?

Click the ‘Apply for position’ button and submit your CV and application letter in English via our recruitment system.

Application due

Seniority Level

Job Functions

Industry

Chemicals

At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.

We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work.  We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents,  we can achieve great things, together.