General Information
Req #
WD00102178
Career area:
Hardware Engineering
Country/Region:
India
State:
Karnataka
City:
BANGALORE
Date:
Tuesday, July 14, 2026
Working time:
Full-time
Additional Locations: * India - Karnātaka - Bangalore
* India - Karnātaka - BANGALORE
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Description and Requirements
Job Title – India Customer Quality Management
Responsibilities：
- Failure Analysis on Field issue (ODTS issue, CritSits, Top-down case)
- Customer using scenario clarification by co-working with Service team,
- Initial local FA and co-work with back-end team for deep FA if necessary
- Customer solution deployment
- Continuous Improvement
Regarding IFIR/RA/PSI, co-work with service team and quality KPI/PQM team,
- Analyze quality data to narrow down the main detractors
- Drive improvement with back-end team.
- Deploy proactive solution in field and release tips if necessary.
- Drive Fupan for field issue if necessary
- BMS
Acting as the India quality focal, to organize or coordinate
- India routine BMS
- India region/Service teams related workshop & process mgmt.
- VOC
- As quality owner to support the customer visit for critical field issue.
- VOC case owner, drive Identification, analysis and improvement with support of backend team to enhance customer satisfaction.
Qualifications & Experience Required
- Education: Bachelor’s degree or above, preferably in Electronics Engineering, Mechanical Engineering, or related fields
- Experience:Over five years of quality-related work experience in the computer industry, with in-depth knowledge of personal computer hardware & software failure analysis capabilities and quality data analysis capabilities.
- Collaboration: be proficient in communication skills to engage effectively with customer and cross-functional teams.
- Customer synergy: Demonstrated ability to maintain strong customer relationships, addressing customer requirements proactively.
- Quality tools: Hands-on experience with PFMEA, NUDD, DFX, etc. quality tools.
- AI application: Understand basic logic of machine learning and AI large models.
- Office skills: Advanced proficiency in Excel (data analysis, modeling) and PowerPoint (report design, presentation); preference for basic Power BI capability.
- Language: Fluency in English (written and spoken) for cross-cultural communication.
- Travel requirement: Be available for business trips when necessary.
Additional Locations: * India - Karnātaka - Bangalore
* India - Karnātaka - BANGALORE
* India
* India - Karnātaka
* India - Karnātaka - Bangalore , * India - Karnātaka - BANGALORE
NOTICE FOR PUBLICAt Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.
Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.
Kindly verify job offers through the official Lenovo careers page or contact
[email protected]. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.
