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Desktop Support Engineer

30+ days ago 2026/09/24
Other Business Support Services
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Job description

Description Information
Role Summary

Desktop Support Engineer responsible for providing first-level technical support for desktops, laptops, operating systems, applications, and basic networking issues. The role focuses on ensuring smooth IT operations and user satisfaction.


Key Responsibilities
  • Handle daily IT support tickets and end-user requests.
  • Troubleshoot desktop, laptop, and hardware-related issues.
  • Resolve Windows OS and Outlook-related problems.
  • Support Wi-Fi, LAN, and basic network connectivity issues.
  • Install, configure, and maintain desktops, laptops, and peripherals.
  • Install and support standard business applications.
  • Maintain issue resolution documentation and reports.
  • Escalate unresolved issues to higher-level support teams.
  • Support IT infrastructure and end-user environments.
  • Perform additional responsibilities as assigned.
Required Skills
  • Windows Operating Systems
  • Desktop & Laptop Troubleshooting
  • Outlook Support
  • Basic Networking (Wi-Fi, LAN)
  • Hardware & Peripheral Support
  • MS Office Applications
  • Ticket Handling & Documentation
Preferred Skills
  • Active Directory Basics
  • Remote Desktop Support
  • ITIL Awareness
  • Helpdesk Support Experience
Experience Requirements
  • 1–4 years of experience in Desktop Support or IT Support roles.
  • Experience in troubleshooting Windows-based systems and end-user environments.
Education
  • Any Graduate (B.Sc, BCA, B.Com, B.Tech, BE, Diploma)
  • IT-related qualifications preferred.
Contact Person: Anwar Sadat

Contact Number: 9786888866


This job post has been translated by AI and may contain minor differences or errors.
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