Duty Manager

YOUR DAY TO DAY

Guest Experience

• Welcome and assist VIPs and guests.
• Handle guest complaints and resolve issues promptly.
• Ensure high levels of guest satisfaction.
• Conduct lobby presence and interact with guests regularly.

Operations

• Supervise Front Office operations.
• Coordinate with Housekeeping, Food & Beverage, Engineering, and Security.
• Monitor arrivals, departures, and room availability.
• Ensure smooth shift operations.

People Management

• Lead and support team members during shifts.
• Coach employees on IHG service standards.
• Conduct shift briefings and communicate operational updates.

Safety & Security

• Ensure compliance with hotel safety and security procedures.
• Handle emergencies, guest incidents, and fire safety protocols.
• Prepare incident reports when required.

Financial Responsibilities

• Monitor room revenue opportunities.
• Ensure accurate cash handling and billing procedures.
• Minimize guest compensation through proactive service recovery.

Administrative Duties

• Prepare shift handover reports.
• Maintain guest records and incident logs.
• Ensure compliance with IHG brand standards and SOPs.

What we need from you

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration, plus 3 years of Front Office/Guest Service experience including management experience
• Must speak fluent English 
• Other languages preferred

What we Offer

At IHG Hotels & Resorts, we recognize and reward your dedication with a competitive salary, comprehensive benefits, and opportunities for career growth.

When you join us, you become part of the global IHG family. Like every great family, we succeed by supporting one another, building trust, embracing diverse perspectives, and always doing the right thing.

We are looking for individuals who genuinely care about creating memorable guest experiences by paying attention to the little details that make a big difference. We value team members who are passionate about continuous improvement, collaboration, and delivering exceptional hospitality every day.

To learn more about career opportunities with IHG Hotels & Resorts, visit www.careers.ihg.com.