Job description
Skill required: Talent Development - Learning Delivery Operations
Designation: Instructor Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Lead, mentor, and oversee a team of 4–8 Career Level 8–9 training experts delivering high-impact virtual leadership training for a US-based logistics company. This is a team leadership + operational governance role combining hands-on training expertise with people management, client coordination, and strategic program oversight. Ensure successful delivery of learning solutions and review their effectiveness and applicability.
What are we looking for? Education & Certifications
• Bachelor s degree (HR, Leadership Development, Organizational Psychology, or related field)
• Minimum TWO recognized LDP certifications (e.g., MBTI + Hogan, or equivalent)
• Formal training in team management, coaching, or organizational development
Experience (Critical)
• 8–12 years leadership training delivery with US or global clients
• 3+ years direct team leadership managing training professionals or learning functions
• Proven ability conducting needs analysis, designing programs, implementing continuous improvement frameworks
• Track record managing complex client relationships, presenting to C-suite, influencing decisions
• Experience scaling programs from pilot to enterprise; managing multiple concurrent cohorts
• Deep understanding of US logistics industry nuances and operational leadership challenges
Key Skills & Competencies
• ? Team Leadership: People management, coaching, performance management, conflict resolution
• ? Client Stakeholder Management: Communication, C-suite presentations, expectation management, strategic partnerships
• ? Governance & Compliance: SLAs, risk management, quality assurance, reporting
• ? Data-Driven Decision Making: Training metrics, ROI analysis, translating insights into actions
• ? Virtual Facilitation: Zoom, MS Teams, LMS proficiency; participant engagement; time zone flexibility
• ? LDP Framework Expertise: Behavioral assessment integration; coaching proficiency
• ? Problem-Solving & Adaptability: Responding to scope changes, technical issues, evolving client needs
Roles and Responsibilities: •Key Responsibilities
Team Leadership & People Management
• Supervise & Develop: Directly manage 8-10 CL8–9 trainers; provide 1:1 coaching, performance management, capability building, and talent development
• Quality Assurance: Audit training delivery, review client deliverables, standardize methodologies, and implement corrective actions
• Team Culture: Foster high-performance environment emphasizing ownership, excellence, continuous learning, and work-life balance across US time zones
Client Coordination & Governance
• Strategic Partnerships: Serve as primary escalation point for client leadership; manage scope, budget, timeline negotiations
• Relationship Management: Conduct monthly business reviews, present quarterly performance dashboards and ROI metrics to client decision-makers
• Program Governance: Monitor SLA compliance, delivery timelines, quality standards; maintain risk logs; ensure regulatory compliance
• Post-Engagement Reviews: Document lessons learned and scale best practices across cohorts
Reporting, Analytics & Continuous Improvement
• Performance Dashboards: Develop team and program metrics—participant satisfaction, knowledge retention, on-time delivery, NPS, utilization
• Monthly Reports: Consolidate delivery status, quality metrics, client feedback, and actionable recommendations
• Continuous Improvement: Own measurement frameworks (pre/post assessments, 30–90-day follow-ups), analyze data, recommend curriculum and delivery innovations
• Root-Cause Analysis: Address quality and client satisfaction issues with data-driven solutions
Technical Expertise & LDP Mastery
• LDP Frameworks: Demonstrate mastery of 1–2 recognized LDP frameworks (Hogan, DDI, CliftonStrengths, MBTI, Five Behaviors); mentor team on integration
• Logistics Expertise: Deep knowledge of logistics industry challenges, frontline-to-executive leadership roles; advise on industry-specific customization
• Thought Leadership: Stay current with LDP methodologies and emerging tools; recommend innovations
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