IT Team Lead - Engineering Applications

Mott MacDonald is a global engineering, management, and development consultancy committed to delivering impactful work that shapes the future. We are a team of over 20,000 experts working across the world in more than 50 countries. We are proud to be part of an ever-changing global industry, delivering transformative work that’s defining our future. It’s our people who power that performance. As an employee-owned business, we invest in creating a space for everyone to feel safe and valued and empowered with the right tools and support.  Whether you want to pursue excellence in your specialism or broaden your experience with flexible roles across our business, you’ll be connected to a community of global experts championing you to be your best. Join us and shape your story with Mott MacDonald, where everyone has the opportunity to be brilliant .     Job Description:   Leading a team of 4th line Engineering Applications specialists responsible for application delivery, engineering, and lifecycle management. Responsible for design, build, configuration, and optimization of Engineering Applications platforms   Act as the technical authority for complex issues, major incidents, and application enhancements   Drive standardization, automation, and continuous improvement across Engineering Applications estate     Key duties and responsibilities include:     Engineering Applications Knowledge:  An understanding of Engineering Applications such as AutoCAD Autodesk, Bentley, and ProjectWise, including their architecture, modules, and functionalities.   Functional Expertise:  Business Processes: Knowledge of business processes in an engineering design environment to align solutions with organizational needs.   Problem-Solving Skills:  Analytical Thinking: Ability to analyze complex issues, identify root causes, and propose effective solutions.   Vendor Coordination:  Engage with vendors (Autodesk, Bentley, etc.) for advanced support, roadmap alignment, and technical improvements.   Stakeholder Management:  Excellent communication skills to interact with business users, 4 th  line IT teams, and vendors.  Work closely with the wider applications teams helping to define support requirements and improvements to service across Engineering Applications.   Leadership and Team Management:  Managing a team of Project Application Support analysts, assigning tasks, and ensuring productivity.   Motivational Skills:  Inspire and guide team members to achieve goals and maintain a positive, collaborative work environment.   4th Line Support & Escalations:   Handle and resolve the most complex incidents, problems, and technical challenges escalated from lower support tiers.   Application Lifecycle Management:   Manage application onboarding, upgrades, patching, and decommissioning in line with governance processes.   Technical Leadership:   Act as the technical authority for the team, providing guidance on complex issues, architectural decisions, and best practices       Candidate Specification       Essential:   Knowledge of standard software used in engineering design and how they interact with other programs or peripherals.   Experience leading technical teams in a 3 rd  or 4 th  line support or delivery capacity.    Experience in the onboarding and offboarding of applications into a business.    Excellent verbal and written English communication skills.    Exceptional customer service skills.   Experience in a service desk support role, ideally working to SLAs.   Experience delivering technical support in an engineering environment using Autodesk and Bentley products.     Desirable:   Degree or equivalent relevant qualification in an IT related discipline or relevant industry experience.    Knowledge of ITIL Service Management best practices, ITIL V3/V4.    Experience of using Scripting Languages.   Experience in ServiceNow or similar ITSM Tools   Support CDE (Common Data Environment) Services such as ProjectWise and BIM (Building Information Modelling) suites.   Experience in managing engineering applications.   Experience of working in a global organisation.     Personal Attributes:   Passionate about technology and learning.   Ability to balance demands and priorities and think clearly under pressure.   Attention to detail and a focus on quality.   Excellent conflict resolution, communication, and collaboration skills.   Logical and analytical approach to solving problems.   Flexible working At Mott MacDonald, we support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage.   Our benefits package is designed to enhance your experience: Agile working Critical illness and compassionate leave Paternity Leave Group term life insurance, and Group medical insurance coverage Career mobility options Short and Long-term global employment opportunities Global collaboration and knowledge sharing   Employment Compliance Requirement As part of our global compliance requirements, all candidates must hold a valid Right to Work (RTW) document in India, which will be verified during the recruitment process. Acceptable documents include a Passport, Voter ID, or Birth Certificate. By applying, you confirm  that you can provide valid documentation if and when required.