IVR AI Analytics Sr.Mgr - C13

The IVR AI Analytics Senior Manager is a management level position responsible for managing a broad range of Product Management employees, setting strategy and providing direction, leadership and budgetary management, etc. Additionally, this role will be responsible for the development of AI Analytics and reporting and Dashboards with product plans, strategies, and tactics while coordinating product lines through product life-cycles in coordination with the broader Product Management team. The overall objective of this role is to develop reporting and Dashboards for the IVR Conversational AI and build several Analytics around the system.

Experience:

• Minimum of 8 years of overall experience in data analysis, reporting, and automation.
• At least 5-7 years of hands-on experience working with Database Management Systems (DBMS) tools.
• Knowledge of Citi’s CRS, Brands & Retail Bank data

Technical Proficiency (Must-Have):

• Strong and advanced proficiency in SAS: Demonstrated expertise in SAS programming for data manipulation, statistical analysis, and report generation.
• Strong and advanced proficiency in SQL: Expert-level SQL skills for complex querying, data extraction, and database management across various platforms

Technical Proficiency (Add-on/Desired):

• Experience with job scheduling tools such as Autosys or Control-M.
• Familiarity with Enterprise Data Warehouses, Qualtrics, Hive/BigData, and EAP platforms.
• Experience with banking and Financial Services Automation initiatives will be an added advantage
• In-depth understanding of the Systems Development Life Cycle (SDLC) processes.
• Experience in developing Tableau Dashboards and moving them to a production state
• Knowledge in Gen AI and Prompting Certifications will be preferred

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

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