Introduction

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You'll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

Your role and responsibilities

Responsibilities

• Monitor and maintain network devices at DC/DR/NDR sites
• Handle network issues: ticketing, troubleshooting, and escalation
• Perform basic configuration changes as per SOPs
• Share daily reports on device health and network alerts
• Support L2 engineers with issue resolution
• Coordinate with DC teams and service providers
• Maintain network device inventory and architecture diagrams
• Participate in DR drills
• Perform basic cabling (crimping, routing, etc.)

Requirements

• CCNA certification with 3 years of Experience
• Eductional Qualification - Diploma / bachelor degree
• Basic knowledge of networking and devices (Cisco, Juniper)
• Understanding of troubleshooting and IT support
• Familiarity with data center or hybrid cloud environments

Preferred

• Knowledge of ITSM (incident/problem management)

Exposure to support/monitoring tools

Required education
Associate's Degree/College Diploma

Preferred education
Bachelor's Degree

Required technical and professional expertise

* Networking Knowledge Base: Exposure to a solid base of networking knowledge, including hardware and software products, to provide technical support expertise.

* Technical Certification: Experience working with Digital Technical Certifications, such as Cisco CCNA / Juniper JNCIA.

* Technical Documentation Skills: Experience working with technical documentation for service personnel and clients, analyzing knowledge centers for different Networking technologies.

Preferred technical and professional experience

* Technical Documentation Expertise: Experience creating comprehensive technical documentation for service personnel and clients, analyzing knowledge centers for various Networking technologies.

Years of Experience:
3-5