Introduction

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You'll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

Your role and responsibilities

Responsibilities

• Monitor and maintain network devices at DC/DR/NDR sites
• Handle network issues: ticketing, troubleshooting, and escalation
• Perform basic configuration changes as per SOPs
• Share daily reports on device health and network alerts
• Support L2 engineers with issue resolution
• Coordinate with DC teams and service providers
• Maintain network device inventory and architecture diagrams
• Participate in DR drills
• Perform basic cabling (crimping, routing, etc.)

Requirements

• Educational qualification - Post graduate/Graduate/Diploma
• 5 years of experience in Networking domain
• CCNP /JNCIP / Equivalent SDWAN certification
• Basic knowledge of networking and devices (Cisco, Juniper)
• Understanding of troubleshooting and IT support
• Familiarity with data center or hybrid cloud environments

Preferred

• Knowledge of ITSM (incident/problem management)
• Exposure to support/monitoring tools

Required education
Associate's Degree/College Diploma

Preferred education
Associate's Degree/College Diploma

Required technical and professional expertise

* Exposure to Networking Products: Familiarity with installation, maintenance, and repair of Networking products, such as Cisco, Juniper, and Teradata, including understanding of the technology, operating systems, and associated software.

* Experience Working with Technical Tools: Knowledge of IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive automation and improve effectiveness of client operations.

* Understanding of IT Engineering: Basic understanding of installation, customization, operation, recovery, tuning, and information technology engineering concepts.

* Familiarity with Hybrid Cloud Environments: Exposure to onsite Infrastructure Services, maintenance, and consultancy for Hybrid Cloud client environments.

* Basic Technical Troubleshooting: Ability to identify and resolve basic technical issues related to installation, update, configuration, operations, or performance of Networking products.

Preferred technical and professional experience

* Familiarity with IT Service Management: Exposure to IT service management principles and practices, including problem management, incident management, and change management, is beneficial for this role.

* Knowledge of Cloud Computing: Understanding of cloud computing concepts, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS), can be advantageous in providing technical support for Hybrid Cloud client environments.

* Exposure to Data Analytics: Familiarity with data analytics tools and techniques, such as data visualization and predictive analytics, can be helpful in analyzing and resolving technical issues related to Networking products.

Years of Experience:
5-10