Manager, Global Learning Operations

Manager, Global Learning Operations

Gurgaon, Haryana, India

As a Manager within our Global Talent Management & Employee Experience Team, you will contribute towards the next stage of development of learning at AXA XL to help us attract and retain the best talent in our business units. We are seeking a detail-oriented and highly organized individual who will be responsible for providing learning coordination support, manage learning data and develop insights, and support the design and rollout process for mandatory training. You will collaborate with cross-functional teams, regional learning leads, and subject matter experts to ensure the smooth execution of learning programs and activities across multiple locations. The ideal candidate will have outstanding administrative skills, excellent attention to detail, and a passion for designing and implementing learning solutions that create an exceptional learner experience.

What you’ll be DOING

What will your essential responsibilities include?

• Learning Program Coordination: Assist in the coordination and administration of global learning and development programs, including scheduling training sessions, managing participant registrations, and organizing training materials. Ensure all logistical requirements are met, such as room bookings, technology setup, and catering arrangements.
• Learning Delivery Support: Coordinate the delivery of learning programs, including instructor-led training sessions, virtual training sessions, e-learning modules, and webinars. Liaise with facilitators and trainers to ensure they have the necessary resources and materials for successfulprogram delivery. Provide technical support for virtual training sessions and troubleshoot any issues that may arise.
• Content Design and Development: For mandatory trainings, apply instructional design strategies to advise the business stakeholders on content development approach, learner engagement and an overall process for deployment and communication of mandatory training.
• Learning Ecosystem & Content Strategy: Oversee the management of digital learning content on our LMS. Champion the adoption and integration of learning ecosystems to create a single source of learning data, enhance learner engagement, and streamline administrative processes through digital transformation.
• Data-Driven Insights & Strategic Reporting: Lead the collection, analysis, and interpretation of learning data, providing strategic insights through dashboards and reports using tools like Power BI. Use data to measure success, inform continuous improvement, and advise stakeholders on learning impact and organizational readiness.
• Stakeholder & Change Management: Act as a trusted strategic advisor to business units and senior leadership, aligning learning initiatives with broader organizational goals. Facilitate stakeholder engagement and foster a consulting approach to identify learning needs, support cultural transformation, and embed a growth mindset across the organization.
• Partnership & Vendor Management: Develop strategic relationships with external vendors, consultants, and partners. Oversee contract negotiations, ensure quality standards, and manage logistics to deliver impactful learning solutions aligned with organizational standards.

You will report to (Manager’s Title).

What you will BRING

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Proven experience in strategic learning & development leadership, with a robust background in operations, ideally within a global environment.
• Extensive experience with learning tools and systems, including LMS, LXP, and other digital learning platforms.
• Outstanding proficiency in data visualization and reporting tools, such as Power BI, for analytics and strategic insights.
• Should have a firm grasp of how people learn through instructional design methodologies, and excellent writing, communication and collaboration skills.

Desired Skills and Abilities:

• Excellent stakeholder management, consulting, and change management skills.
• Demonstrated ability to analyze complex data, develop insights, and drive data-informed purposeful.
• A forward-thinking, innovative mindset with a passion for driving transformation and continuous improvement.
• Exceptional leadership, communication, and interpersonal skills, capable of inspiring teams and engaging senior stakeholders.

Who WE are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

What we OFFER

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.   At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity.  AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action:  We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.