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Manager - Operations

Yesterday 2026/11/05
Other Business Support Services
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Job description

About Us:

DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 100+ facilities and 15,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behaviour Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities!



Job Scope:

To manage and oversee physical inbound operations, ensuring high service levels are achieved in line with customer-agreed SLAs and LLP procedures.




Key Responsibilities:



  • Manage inbound operations and ensure results align with customer SLAs.
  • Maintain good working relationships and communication with customers and stakeholders.
  • Lead and handle independent inbound operations.
  • Assist in meeting performance targets and participate in problem-solving processes.
  • Ensure service providers meet requirements and follow SOPs.
  • Provide accurate inputs for billing and MIS.
  • Review daily working processes and manage people effectively.
  • Ensure operational issues are registered, resolved, or escalated appropriately.
  • Ensure adherence to SOPs and achievement of KPIs.
  • Promote safe working practices and participate in quality initiatives.

Experience: Minimum 6 years in the technology sector.



Qualification: Bachelor’s Degree and Diploma in Supply Chain Management (SCM) / Logistics.



Skills and Competencies:



  • Communication skills (English/Local Language), spoken and written.
  • Leadership skills.
  • PAN India Transportation knowledge.
  • Good documentation skills (screening, archiving, retrieval).
  • Good people management skills.
  • Customer Orientation.
  • Planning & Organizing.
  • Decision Making.
  • Developing People.

This job post has been translated by AI and may contain minor differences or errors.
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