Manager - Operations and Service

Job Purpose “This position is open with Bajaj Finance ltd.
” Duties and Responsibilities '- In-depth understanding of the financial products and credit policies for Secured and Unsecured business lines - Would be responsible for managing credit verification vendors and ensuring TAT as well as Quality standards defined by BFL is adhered too.
- Responsible for end to end disbursement and payment process for Secured and Unsecured business.
- Drive adherence to various process and policies defined by central teams at location level.
- Responsible for managing OTC and PDD process at Combo locations (Secured/ Unsecured) and ensure NIL process gaps.
- Ensure teams are well updated with latest policy and process circulars sent by risk and HO operation team.
- Engage with Sales and Underwriting team at a location level on an ongoing basis to address concerns / issues and working on improvising the overall process efficiency.
- Carry out regular branch visits to address location level issues and verify adherence of various processes at Branch level.
Required Qualifications and Experience "'- Minimum graduation with 4-6 years of experience in Retail Lending Credit and Operations.
- Effective verbal and written communication skills.
- Problem solving skills with strong attention to detail.
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