Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role
We are seeking a Network Consultant to provide customer-facing technical support within a global service desk environment, supporting premium customers with complex network solutions and stringent service level agreements. This role operates in a 24/7 shift-based environment and is ideal for individuals with a strong foundation in networking and a commitment to delivering high-quality service and operational excellence.


What you’ll do

• Perform proactive diagnostics and fault analysis, including root cause analysis for network alarms.
• Support day-to-day operations through effective change and fault management aligned to ITIL standards.
• Take ownership of incidents across their lifecycle, ensuring adherence to defined SLAs.
• Coordinate ticket transfers to appropriate technical teams for timely resolution.
• Maintain strict adherence to defined process frameworks and escalation protocols.
• Collaborate with vendors and third-party partners based on issue priority and customer impact.
• Evaluate business impact of incidents and initiate timely escalation where required.
• Provide regular updates to customers and participate in troubleshooting or escalation bridge calls.
• Manage multiple tasks concurrently while maintaining effective queue management.

Who you are

• An individual with a degree in Engineering (BE/BTech) and a strong technical foundation in networking.
• Certified in CCNA (mandatory), with exposure to CCNP or advanced networking considered advantageous.
• Experienced in network operations centre (NOC) environments with hands-on exposure to routing protocols (OSPF, BGP, EIGRP, ISIS), LAN switching, and WAN technologies.
• Skilled in customer communication with the ability to explain technical issues clearly to diverse audiences.
• Proficient in multitasking, with a structured and analytical approach to troubleshooting.
• A collaborative team contributor who adapts effectively to dynamic and high-pressure environments.
• A continuous learner with the ability to respond to evolving technologies and business requirements.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work in a global, customer-facing technical environment supporting complex network solutions.
• Exposure to international customers and cross-functional collaboration across regions.
• A structured environment aligned with ITIL practices and operational excellence standards.
• Continuous learning opportunities in networking technologies and service management.
• Experience in handling high-impact incidents, improving both technical and stakeholder management capabilities.

What skills you will learn

• Advanced troubleshooting and root cause analysis across complex network environments.
• Real-time incident management and SLA-driven service delivery.
• Stakeholder communication and customer engagement in critical situations.
• Collaboration with vendors and cross-functional technical teams.
• Exposure to WAN technologies, routing protocols, and enterprise-grade network operations.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. 

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

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Follow us on social media
LinkedIn: https://www.linkedin.com/company/vois/
Facebook: https://www.facebook.com/voisglobal
Instagram: https://www.instagram.com/voisglobal/
You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2