Operation Excellence Lead

Purpose of the role

To build and maintain the systems that collect, store, process, and analyse data, such as data pipelines, data warehouses and data lakes to ensure that all data is accurate, accessible, and secure. 

Accountabilities

• Build and maintenance of data architectures pipelines that enable the transfer and processing of durable, complete and consistent data.
• Design and implementation of data warehoused and data lakes that manage the appropriate data volumes and velocity and adhere to the required security measures.
• Development of processing and analysis algorithms fit for the intended data complexity and volumes.
• Collaboration with data scientist to build and deploy machine learning models.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as an Operation Excellence Lead at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences.

To be successful Operation Excellence Lead you should have experience with:

• Provides centralized governance across delivery and support teams, covering incident, problem, and change management
• Ensures production readiness and smooth transition of initiatives into BAU support
• Defines and tracks KPIs, maintaining executive dashboards and providing insights on performance, risks, and improvements
• Leads governance forums to review trends, highlight risks and escalations, and ensure transparent stakeholder communication
• Drives operational excellence by monitoring incident trends, change success, and service quality metrics
• Identifies and executes continuous improvement initiatives, focusing on automation, enhanced observability, and reduced manual effort
• Collaborates closely with delivery and support teams to improve platform maturity and overall operational efficiency

Some other highly valued skills may include: 

• Strong understanding of Agile methodologies and delivery frameworks
• Proven ability to collaborate effectively with cross-functional teams and stakeholders, ensuring alignment on milestones and progress
• Experience in identifying, managing, and mitigating risks and issues through structured controls and governance
• Demonstrated track record in driving change and continuous improvement within data/technology environments
• Highly organized with strong delivery focus; capable of setting, communicating, and meeting deadlines and key milestones
• Excellent written and verbal communication skills for stakeholder engagement and reporting

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Gurugram.