Product Manager

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Trust & Security Product team, you will support the delivery and maintenance of seamless and secure 'front-door access' (login, password reset, caller authentication) experiences to customers as they navigate the Chase experience channels – Digital (Web, Mobile, App) – while continuing to advance the organization’s authentication capabilities. You will help the team with discovery, business analysis, epic and story writing of Secure Access initiatives while furthering your expertise on security in general, multi-factor authentication, Alternative credentials, takeover prevention, device recognition and trust, biometric authentication, document scanning hardware evaluation, callerID enhancement/spoofing prevention, One-Time-Password delivery and management etc.
Job responsibilities

• Manage existing product features and actively lead the research definition and development of new features in your domain to advance the product roadmap
• Define features in detail: write epics, collaborate on user stories, define acceptance criteria and participate in all agile events of the product area group as a team member
• Act as voice of the customer in your domain and help drive product vision
• Work with other product teams, legal, risk, operations, design and technology teams to define, prioritize, deliver and align solutions to product vision and roadmap
• Support feature teams with MVP, testing, user experience testing, product backlog refinement, research and other duties as assigned
• Support Product Owner and Area Product Owners with developing business cases and/or measuring/improving operational results
• Identify and partner with business stakeholders to implement changes in operational policies, process flows, procedures, and specialist tools and customer messages

Required qualifications, capabilities, and skills

• 5+ years of  Business Analyst and/or Product management and delivery experience 
• Bachelor’s Degree or equivalent experience
• Sharp analytical, problem-solving and leadership skills
• Experience working with globally distributed scrum teams
• Good knowledge of Agile process and principles, including use of Agile project management tools (i.e., Confluence, JIRA, Git, etc.)
• Ability to manage backlog and dependency tasks within our (Auth) Product and with external Products

• Excellent communication, presentation, organizational and time management skills

  
  

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Agile/Scrum certifications a plus

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.