Product Support Operations Representative

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary:

We are seeking a Product Support Operations Representative (PSOR) to join our India team based in Bangalore.

In this role, you will work closely with Cat dealers across India to deliver Differentiated Dealer Capabilities, drive process improvement, lead strategic project and execute Product Support (Parts and Service) Operations related strategies to solve our customers' toughest challenges.

What You Will Do:

• Lead and deliver Differentiated Dealer Capabilities (both fundamental and industry-specific) to strengthen dealer performance in India.
• Drive key initiatives and workstreams, including Services Commitment implementation, ensuring effective delivery of critical enablers.
• Identify, prioritize, and implement service operations improvements to enhance efficiency, quality, and customer satisfaction.
• Collaborate closely with dealers, customers, and internal Caterpillar teams to analyze challenges and develop practical, value-driven solutions.
• Support dealer business planning and performance improvement, including recommendations on facilities, tooling, and systems to improve operational effectiveness.
• Act as a trusted advisor to dealers by strengthening organizational and workforce capabilities, including identifying skill gaps and supporting development plans, such as enhancing technician capability and capacity.
• Contribute to initiatives that improve dealer effectiveness, safety standards, process efficiency, segment growth, and warranty performance.
• Support the launch and adoption of new products, parts, and service solutions, including customer service agreements (CVA).
• Stay informed of industry trends, digital technologies, and market developments, and apply relevant insights to enhance dealer and customer outcomes.

What You Have:

• Customer & Service Orientation - Demonstrates a strong customer-first mindset, with a commitment to delivering high-quality service and building long-term, trust-based relationships with dealers and customers.
• Problem Solving, Judgment & Change Enablement - Ability to identify issues, think critically, make sound decisions, and contribute to practical solutions in a changing environment.
• Analytical & Business Thinking - Ability to analyze data and operational information to identify trends, generate insights, and support effective decision-making and continuous improvement initiatives.
• Communication, Collaboration & Consulting Skills - Communicates clearly and effectively across different audiences. Builds strong relationships based on trust, works collaboratively across teams, and provides thoughtful recommendations as a trusted advisor to stakeholders.
• Project & Work Coordination Skills - Demonstrated ability to plan, manage, and execute projects or initiatives while coordinating with multiple stakeholders to achieve timely and effective outcomes.
• Mobility & Flexibility - Willingness to travel up to 50% as required by the role.

Skills related to field operations, product support or engineering, or working with dealers are a plus, but not required.

Top Candidates will have:

• High intellectual curiosity to learn, engage with people and build strong relationships
• English language capability at business level

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of India which can be found through our employment website at www.caterpillar.com/careers.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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