The job profile for this position is Scrum Master Senior Analyst, which is a Band 3 Senior Contributor Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

We are looking for an experiencedScrum Masterto join ourInternationalHealthDelivery Services (IHDS)Agile Release Train.TheScrum Master's primary focus will be to create an environment where the teams can deliver high quality, valuable software with a “one team” approach. TheScrum Master will typically focus on upholding the values of Scrum,facilitatingmeetings and discussions,and removing blockers, so that team can focus on product delivery. 

This Scrum Master will serveas the “servant leader”and coachof the Scrum team by:

• removing impediments and helping the team remain successful,on scheduleand continuously improve

  
  

• havingsufficient understanding of technology to lead team members and help them overcome their development roadblocks

  
  

• understandingbusiness strategy andobjectivesto ensure that development work is prioritized by business value and results align withobjectives

  
  

• exercisingcreativity, foresight, and judgment in conceiving, planning, and delivering initiatives

  
  

 EssentialQualities: 

• Empathetic – Support the team by displaying an authentic understanding and concern for a team member’s beliefs or feelings.​

  
  

• Conflict navigator – Supports team members in resolving interpersonal conflicts, problem-solving, and decision-making.​

  
  

• Servant leader – Persuades rather than uses authority. As servant leaders, Scrum Masters focus on the needs of team members and those they serve, intending to achieve results aligned with the organization’s values, principles, and businessobjectives.​

  
  

• Mentor – Supports the personal development of team members, helping them gain a continuous learning mindset.​

  
  

• Transparent – Help the team provide transparency by ensuring artifacts are inspected,identifyingsignificant differences between expected and actual results, and detecting anti-patterns.​

  
  

• Coach – The Scrum Masterunderstands and educates the team on methods beyond Scrum, such asSAFe, Kanban, Flow, Built-in Quality, and more.​

  
  

KeyResponsibilities:​

• Facilitating PI Planning - They collaborate with other Scrum Masters and the Release Train Engineer (RTE), working actively with the team during PI planning. The Scrum Masterassistsin the preparation of PI Planning, ensuring that all necessary information is available to theteam, identifyingART risks and issues,help teams createPIobjectivesand review final plans and business value ensuring that they use good practices such as SMART criteria.​

  
  

• Supporting Iteration Execution - Support Agile Teams during the iteration, increasing the likelihood of achieving its iteration goals and PIobjectives,facilitatingTeam Events (Backlog refinement, Team Planning, Team Sync, Review and Retrospective), work within the ART cadence and collaborate with the PO and stakeholders.​

  
  

• Improving Flow –TheScrum Master can significantly improve the team’s flow of work,eliminatingbottlenecks, delays, and waste. For this purpose, the ScrumMasterwill need to create, together with the team, a Kanban board that shows the workflow, having metrics to detect points of improvement, always taking quality into account.​

  
  

• Building High-Performing Teams - Creating healthy Agile Teams is essential to creating high-value increments of working solutions. Agile Teams are small, cross-functional, and self-organizing. They are empowered to define and execute the work needed toaccomplishthe team’sobjectivesand those of the ART. Everyone agrees that all increments should meet a shared and have a scalable definition of done. Creating an environment of psychological safety for team members to thrive.​

  
  

• Improving ART Performance – Scrum Master help Agile Teams improve the overall ART performancefacilitatingcross-team collaboration, providing alignment between teams forobjectives, vision and strategicthemesandrepresentingthe team in the Coach Sync, PO Sync, and ART Syncs.

  
  

Preferred Skills/Experience:

• Experience in working in Health Insurance domain.

  
  

• At least 4 years of experience inaScrum Master/Team Coach role.

  
  

• Any of the following certification:

  
  

• CSM (Certified Scrum Master)

  
  

• SSM (CertifiedSAFeScrum Master)

  
  

• PSM (Professional Scrum Master)

  
  

• Second level Scrum Master Certification (CSP, PSM II) 

  
  

• Knowledge of other agile frameworks: Kanban, XP, etc. 

  
  

• Knowledge and/or experience with widely successful Agile techniques: User Story creation including Acceptance Criteria, TDD, Continuous Integration, Continuous Deployment, Pair Programming, Automated Testing, Agile Games. 

  
  

• Experience applying a wide variety of well-documented patterns and techniques, example: Burndown techniques, Retrospective formats, handling bugs, etc. 

  
  

• Excellent communication and mentoring skills. 

  
  

• Hands-on experience with tools like Jira, Confluence, SharePoint, Mural. 

  
  

• Ability to prepare and track team dashboards and plans in Jira.

  
  

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.