Senior DevOps Engineer

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Salesforce Cloud Operations Team consists of smart and tenacious engineers dedicated to excellence through platform expertise and uncompromising integrity. While we understand that delivery is important, we consider quality to be our highest priority. The code we deliver must be functional, scalable, secure, and maintainable.
Our team is responsible for the Cloud Infrastructure Platform, covering both first-party and public cloud environments. As our platform grows in size and complexity, we must consistently provide a top-tier platform for running the business today and support tremendous scale in the near future. We are looking to grow our team to develop and manage our next generation of software/hardware systems designed to maintain our world-class data platform.
As a Senior Operations Engineer, you will contribute to the DevOps culture on the global team by enhancing our automation and CI/CD toolset to orchestrate thousands of servers in perfect harmony. We are agile, fast-paced, work hard, and play hard.
Your Impact

• Build scalable, elastic services, capable of running in private Salesforce data centers and in public clouds
• Design high-quality systems to improve platform security, reliability, availability, and scalability
• Design, build, configure, test, update, document, implement scripts, and automate operational support in multiple infrastructure environments at world-scale
• Collaborate with development, architecture, and release teams, providing architectural design recommendations and driving standards for effective transition to production operations.
• Build efficient components/algorithms/services to serve a high volume of requests with low latencies. Conduct performance tuning, performance monitoring, capacity planning, and other related monitoring.
• Create, document, and test backup and recovery procedures including Operational and Disaster Recovery scenarios
• Design, document, implement smart thorough testing and environmental upgrade strategies to ensure quality delivery
• Continuously integrate and deploy your code, monitor live services and supporting hardware, and set up alerting mechanisms to ensure system health and availability. Learn through data-driven feedback loops to improve it
• Participate in Code Reviews, cross train and mentor other team members
• Participate in the team's on-call rotation to address complex problems in real-time and keep services operational and highly available, but have a life outside of work - we value balance.
• Be able to upscale your team and other teams in the same organization proactively with ideas and learnings from experience in the relevant topics
• Participate in and lead the development of team/organization long range plans and roadmaps
• Demonstrate strong technical expertise in your team's domain area and focus on the most challenging deliveries
• Advocate for strategic improvements in response to changing service conditions
• Synthesize information coming from outside your organization (architectural guidelines, workgroup results, best practices) and guide your team to put this information into practice

Basic Qualifications
 

• BS degree and 6+ years of prior relevant experience or Master's with 5+ years of prior relevant experience
• Strong knowledge of basic programming concepts and respective scripting languages. One or more of the following: Bash, Go, Ruby, Python
• Broad knowledge of Linux Operating Systems internals and Virtualization platforms
• Strong experience in automating a variety of infrastructure and administration tasks
• Working Knowledge of CI/CD, DevOps, Configuration Management and Infrastructure as Code principles
• Experience with Source Code Management concepts and tools such as Git
• Experience working with and troubleshooting large, highly available and high performance systems
• Experience with Agile development methodology
• Be available for after hours on-call support and will be required to apply production packages during non-peak hours
• Experience with leading projects that involve more than the immediate scrum team

Preferred Qualifications
 

• Experience with monitoring solutions, such as - Prometheus, Grafana, or Splunk
• Ability to manage system issues, updates and upgrades for both first-party and public cloud
• Experience with public cloud development (e.g. AWS, GCP, Alibaba, and/or Azure platforms)
• Experience with containers (Docker) and related orchestration (Kubernetes)
• Experience with Terraform, Github, Cinc (Chef), Jenkins, Spinnaker
• Knowledge of data concepts related to relational databases and NoSQL stores.
• Strong infrastructure engineering background
• Experience with integrating AI for automated anomaly detection, predicting system degradation, triggering self-healing workflows, reducing alert fatigue etc.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

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