Job description
Senior Engineer/Assistant Manager – CTS PC As a Senior Engineer/Assistant Manager – CTS PC, your mission is to To provide professional service support to both local and global Customer Centres, ensuring customer satisfaction and operational excellence. You will report to [add Hiring Manager title]. You will Responsible for - Customer Support & Service Coordination for CNG compressors Deliver day-to-day service support to Customer Centres using CTS tools. Ensure timely resolution of myQUEST tickets. Conduct field visits for root cause analysis and technical support. Product Quality & Warranty Management Collect and interpret product guarantee data from Customer Centres. Communicate findings to relevant departments for continuous product improvement. Manage PQM and TCM processes to reduce warranty costs and failure rates. Handle warranty claims through WAnT Claim Review. Engineering Change & Product Development Track and implement Engineering Change Bulletins (ECB) and Service Bulletins (SB). Actively participate in new product development meetings to ensure serviceability and lifecycle cost optimization. Technical Documentation & Information Flow Ensure timely access to service and technical information for all products. Regularly update Service and Maintenance Kits based on product design changes. Modify Approved Spare Lists (ASLs) in line with design notifications. Failure Analysis & Reporting Perform detailed failure report analysis to identify trends and root causes. Collaborate with cross-functional teams to drive corrective actions. To succeed, you will need Experience requirements Minimum 5 years of field experience on customer technical support. Technical knowledge on CNG compressors and compressed air ancillaries is a necessity. Should have strong knowledge of Atlas Copco products. Should be conversant with Atlas Copco standards, design and drawing methodology. Should interact with customers and visit them whenever necessary Strong knowledge of MS-office tools Knowledge Good communication skills in English language (verbal and written) Should have very good analytical and problem-solving skills. Able to work within a time frame in line with management requirement. Able to plan and organize effectively with the right sense of urgency. Have a Customer Centric mindset. Educational requirements Degree/Diploma in Mechanical/Electrical Personality requirements A proactive and positive team player with strong interpersonal and communication skills, thriving in dynamic, complex, and multicultural business environments. Self-motivated, independent, and flexible, with an organized and methodical approach to work. Accurate and diligent, with awareness of the need for speed and precision in high-pressure situations. Capable of building effective relationships with cross functional teams. Results-driven, with a strong ambition and commitment to achieving goals and taking accountability for outcomes. In return, we offer Culture of trust and accountability Lifelong learning and career growth Innovation powered by people Comprehensive compensation and benefits Health and well-being Job location On-Site This role requires you to work on-site at our office in Talegaon, Pune ,India. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration. Contact information Talent Acquisition Team: Poonam Choudhari
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