Job description
This role is for one of the Weekday's clients Salary range: Rs 1000000 - Rs 3000000 (ie INR 10-30 LPA) Experience: 6+ yrs Location: Bangalore, Pune, Mumbai Job Type: full-time We are seeking an experienced Senior Implementation Analyst with strong expertise in Healthcare SaaS solutions, healthcare interoperability standards, and enterprise software implementations.
In this role, you will lead end-to-end implementation activities, working closely with healthcare clients, product teams, and technical stakeholders to ensure successful deployment, adoption, and optimization of healthcare technology solutions.
The ideal candidate will have a deep understanding of healthcare workflows, EHR/EMR systems, and industry standards such as HL7, FHIR, and X12.
You will play a critical role in translating client requirements into effective system configurations, managing implementation risks, supporting testing and go-live activities, and ensuring customers achieve maximum value from the platform.
This position requires strong analytical skills, stakeholder management capabilities, and the ability to drive successful implementations in a fast-paced, client-facing environment.
Key Responsibilities Lead and execute implementation activities across the complete project lifecycle, from discovery and configuration to deployment and post-go-live support.
Collaborate with healthcare clients to understand business processes, operational requirements, and implementation objectives.
Gather, analyze, and document customer requirements to ensure accurate product configuration and deployment.
Configure healthcare SaaS solutions based on client workflows, compliance requirements, and business needs.
Support User Acceptance Testing (UAT), validation exercises, and issue resolution to ensure successful system adoption.
Work closely with Product, Engineering, Customer Success, and Support teams to deliver seamless implementation experiences.
Identify project risks, dependencies, and implementation challenges, and proactively develop mitigation strategies.
Provide implementation best practices and strategic guidance to customers throughout the onboarding journey.
Facilitate successful customer onboarding, training, and adoption of healthcare technology solutions.
Build and maintain strong client relationships, serving as a trusted advisor during implementation and post-deployment phases.
Troubleshoot functional and technical issues during implementation and coordinate resolutions with internal teams.
Monitor implementation progress, communicate status updates, and ensure project milestones are achieved on time.
Support post-production deployments and ongoing optimization initiatives to maximize customer success.
Contribute to customer retention and expansion opportunities by ensuring positive implementation outcomes.
Maintain implementation documentation, process workflows, and project records to support long-term customer success.
What Makes You a Great Fit 6+ years of experience implementing Healthcare SaaS solutions in enterprise healthcare environments.
Strong understanding of healthcare operations, clinical workflows, and healthcare IT ecosystems.
Hands-on experience working with Electronic Health Records (EHR) and Electronic Medical Records (EMR) platforms.
Deep knowledge of healthcare interoperability standards including HL7, FHIR, and X12.
Proven ability to manage client-facing implementation projects and stakeholder communications effectively.
Experience gathering business requirements and translating them into scalable technical solutions.
Strong analytical, troubleshooting, and problem-solving capabilities.
Excellent communication and presentation skills with the ability to engage both technical and non-technical stakeholders.
Experience supporting UAT, system validation, go-live activities, and post-implementation support.
Familiarity with Revenue Cycle Management (RCM) processes is highly desirable.
Exposure to healthcare providers, hospital systems, payer organizations, or health-tech environments.
Understanding of implementation methodologies, project governance, and customer onboarding best practices.
Ability to collaborate effectively across cross-functional teams and manage multiple priorities simultaneously.
Comfortable working with global stakeholders and supporting customers across different time zones.
Customer-focused mindset with a passion for delivering successful implementations and long-term client value.
This job post has been translated by AI and may contain minor differences or errors.
