The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.
Senior Manager, Program Management manages and supervises several project teams, assesses resources needs, manages budget and funding, supports collaboration across several stakeholders, and provides regular updates to senior stakeholders on project performance.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Responsibilities:
- Supports colleagues in managing, directing, and supervising several project teams, promoting a culture of collaboration and teamwork to achieve program goals
- Assesses resource needs and makes strategic decisions to optimize resource allocation and project efficiency
- Co-creates solutions with senior stakeholders to identify program needs and develop innovative solutions that align with business objectives
- Develops and implements processes that encourage the adoption of best practices and innovative approaches to program management
- Develops and designs thorough risk assessments and ensures all project activities comply with relevant regulatory standards and organizational policies
- Guides and supports coordination, collaboration, and alignment between product owners, architects, and engineers to meet regulatory and technical requirements
- Provides regular updates to senior stakeholders on project performance, ensuring transparency and alignment with strategic objectives
- Collaborates cross-functionally with engineering teams to facilitate alignment on the architectural approach and technical strategy to execute delivery
- Effectively negotiates and influences senior business leaders to reach desired project outcomes, adapts to situations to resolve issues and gain alignment
- Oversees the full life cycle of product development, from concept to delivery, including Test Driven Development (TDD)
- Co-creates solutions with key stakeholders to identify program needs and develop innovative solutions that align with business objectives
- Analyzes project data and industry trends, identifies opportunities and recommendations for operational improvements
- Facilitates the management and integration of multiple complex projects and programs simultaneously, ensuring efficient utilization of resources and adherence to timelines and budgets
- May or may not oversee and mentor a team of Technology Program Management colleagues, enabling a culture of continuous learning, growth opportunities, and inclusivity for individual colleagues and teams through mentoring, feedback, and metrics, and ensuring adherence to best practices and standards
- May or may not provide direct leadership and coaching to Technology Program Management teams, supporting training and development of best practices
- May or may not manage resource allocation, project timeline, and budget for projects, ensuring alignment with organizational goals
- May or may not collaborate with senior leadership to hire top talent for the team, ensuring a high-functioning and cohesive unit, implementing strategies for talent retention and professional development
- Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives
Qualifications:
Education Qualifications:
- Bachelor's degree in engineering and/or comparable experience; advanced degree preferred with 12+ years of experience in developing and implementing large scale technology solutions
- MBA or master's degree Engineering, Analytics and/or comparable experience; advanced degree preferred
- Knowledge of Financial Modeling
Work Experience:
- 12+ years of IT experience with a strong software development background.
- Experience in Information Technology services & leading large technology programs using Agile/Scrum methodologies.
- Experience in leading in a fast-paced, complex, and dynamic global environment
- Experience in large-scale & complex program delivery comprised of multiple interlinked projects
- Experience in managing/leading technology implementation projects in Java, Spring Boot, Microservices, REST APIs, and enterprise application architecture.
- Experience in project management and reporting tools (e.g., MS Project, Jira, Trello, Asana, Excel, Tableau)
- Experience in budgeting and financial planning/management
- Experience in business case development
- Experience in data analysis
- Experience in stakeholder management and/or leading complex governance structures
- Licenses and Certifications:
- Project Management Professional (PMI) or equivalent Project Management certification (e.g., Certified Project Management Practitioner, International Project Management Association / Prince 2 / CSM - Certified Scrum Master / CSPO - Certified Scrum product owner)
