Senior process associate

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

• Investigate suspicious transactions across fiat and cryptocurrency channels
• Perform end-to-end fraud analysis, including behavioral analysis and transaction pattern review
• Handle crypto fraud cases such as Wallet tracing, Scam/Phishing investigations and Unauthorized access / account takeovers
• Use blockchain analytics tools (e.g., Chainalysis, TRM Labs, Elliptic)
• Manage end-to-end chargeback lifecycle (Visa, Mastercard, Amex)
• Analyze disputes, prepare representments, and reduce chargeback ratios
• Identify trends and root causes to minimize fraud-related disputes
• Collaborate with payment processors and acquiring banks
• Monitor real-time alerts and fraud queues
• Recommend and implement fraud rules, thresholds, and controls
• Support fraud strategy optimization and loss prevention initiatives
• Prepare fraud reports, dashboards, and insights for leadership
• Communicate findings with internal stakeholders (Risk, Compliance, Ops)
• Work closely with product and tech teams for fraud tool enhancements

What You Will Need:

• Minimum 5+ years in Fraud Risk / Financial Crime / Chargebacks, with hands-on experience in cryptocurrency fraud investigations
• Strong understanding of Crypto ecosystems & blockchain transactions
• Card payment systems & chargeback frameworks
• Experience with:
  Fraud tools (e.g., Actimize, Sift, Riskified, Featurespace)
• Blockchain analytics tools (Chainalysis, TRM Labs, Elliptic)
• Excellent communication and reporting skills
• Strong attention to detail and decision-making ability
• Ability to work in a fast-paced, high-risk environment

What Would Be Nice To Have:

• Experience in FinTech / Crypto exchanges / Payment gateways
• Must have a bachelor's degree in any stream from a recognized university
• Must have minimum 2 years of experience into Crypto ecosystems & blockchain transactions in addition to Card payment systems & chargeback frameworks
• Certifications like CAMS (Certified Anti-Money Laundering Specialist and CFE (Certified Fraud Examiner)

About Guidehouse India

At Guidehouse India, we’re redefining what’s possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide.

Across our Chennai, Trivandrum, and Gurugram locations, you’ll find opportunities where your passion and curiosity help shape what comes next. With cutting edge benefits, innovative learning and development programs, and a people first culture, we empower our people to lead with purpose.

We continue to expand our teams and capabilities across India, investing in state-of-the-art offices and high impact work. Here, you’ll collaborate with experts from around the world, build deep expertise, explore new domains, and accelerate your professional growth while making a real impact.

What We Offer

At Guidehouse India, we are committed to supporting the well-being of our people and their families at every stage of life. We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace.

Our benefits include resources such as in house physician consultations, nutritious food options at the workplace, and confidential counseling through our Employee Assistance Program, along with other wellness focused offerings that support your overall well being.

Our comprehensive learning and development programs ensure you’re continuously upskilled and ready to tackle what’s next, so you can shape your own career path while contributing to meaningful, purpose driven work.

Important Fraud Notice

All official recruitment communications from Guidehouse will come from email addresses ending in @guidehouse.com or @myworkday.com. Guidehouse never charges fees, requests money transfers, or collects payments from educational institutions for recruitment events. Please do not share banking or personal financial information with anyone claiming to represent Guidehouse for hiring purposes.

Contact Us

If you have visited our website to explore career opportunities or to apply for a position and have questions, please contact the Guidehouse Recruiting team at [email protected]. All information you provide will be kept confidential and used only as required to support the recruitment process.

To learn more about Guidehouse in India, visit www.guidehouse.com/india.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.