Service Order Management – Junior Specialist

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. 

Smiths Detection is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,500 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.  

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

Job Purpose:

Service Operations is a critical part of the infrastructure at Smiths Detection. The role is situated within the Service Back Office team, supporting the Aftermarket business and Service Operations. As a Service Order Management – Junior Specialist, you will support Smiths Detection's strategic objectives around Accelerating Growth, Effective Execution, and our People, whilst contributing to improved customer experience.

The primary role requires processing administrative tasks within the workstream, collaborating with cross-functional teams to ensure the field delivery team can execute successfully.

Key Responsibilities:

• Process end-to-end service order and equipment creation in accordance with Smiths standard work and guidelines.
• Manage and resolve workstream issues in SAP and ServiceMax to ensure accurate data and a "no fault forward" approach for efficient field execution.
• Process all equipment updates and manage outstanding installation orders, ensuring backlog is cleared and compliant with audit requirements.
• Resolve complaints and issues effectively, following up to ensure on-time delivery and flawless quality.
• Maintain system and operational transactions in compliance with regulatory, taxation, and corporate policies.
• Collaborate with team members across workstreams and service departments to share best practices and drive efficiency.
• Participate in continuous improvement initiatives and support system and process enhancements.
• Complete ad-hoc tasks as assigned by supervisor or management.

**Required Qualifications:**

• Minimum 1 year of experience in service order administration and equipment updates
• Proficiency in SAP and ServiceMax systems
• Strong attention to detail with ability to maintain accurate data and system transactions
• Analytical and problem-solving skills with demonstrated continuous improvement mindset
• Excellent oral and written communication skills (both technical and user-focused)
• Self-motivated and proactive, able to work independently whilst following established procedures and standard work

**Preferred Qualifications:**

• Experience collaborating with cross-functional teams and stakeholders across multiple departments
• Familiarity with regulatory, taxation, and corporate compliance requirements
• Experience resolving customer complaints and managing service delivery commitments

**Key Relationships:**

• Service Delivery teams
• Service Operational Excellence team
• Order Management and Centre of Excellence

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Detection, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website.