ServiceNow Architect

About Atos Group

Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris. 

The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. 

Position Title: ServiceNow Architect 
Location: Bangalore, Mumbai, Chennai

Experience: 15 -20 years (8+ years in ServiceNow) 

Role Summary:
We are seeking a highly experienced ServiceNow Architect to perform ServiceNow architecture initiatives and solutioning, ensuring scalability, security, and performance across global environments. This role will define platform strategy, design, and delivery across multiple domains, leveraging advanced capabilities such as GenAI and Agentic AI to drive innovation and automation. 

Key Responsibilities:
· Architecture & Governance: Define and enforce platform standards (CSDM, CMDB, domain separation) for compliance and scalability. 
· Solution Design: Architect solutions across ITSM, ITOM, CSM, HRSD, SecOps/GRC, SPM, FSM, and App Engine. 
· Integration & Security: Implement robust integrations using IntegrationHub and APIs; design secure identity models (SSO, OAuth, OIDC). 
· Engineering & Delivery: Drive DevSecOps, CI/CD pipelines, ATF automation, and Agile delivery. 
· Leadership & Strategy: Engage with executive stakeholders, define strategic roadmaps, mentor technical teams, and support pre-sales and RFP processes. 
· AI Enablement: Deploy Now Assist (GenAI) for automation and content generation; implement Agentic AI for autonomous workflows. 
· AI (Now Assist, AI Agent, and Agentic Workflow) 

Qualifications 
· 15-20 years of Overall experience; minimum 8+ years in ServiceNow architecture. 
· Proven leadership in multi-instance ServiceNow programs. 
· Expertise in CSDM, CMDB, integrations, security, and performance engineering. 
· Hands-on experience delivering Now Assist and Agentic AI in production environments within the last 12–24 months. 
· Strong executive communication and Agile leadership skills. 

Preferred Certifications 
· ServiceNow CSA, CAD; CIS · SAFe/Agile; CISSP/CCSP preferred. 
· Micro Certifications: Welcome to ServiceNow, Agile Development, Technical PM Journey, Agentic AI Executive, Now Assist Executive. 

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.
 

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. 

Choose your future. Choose Atos.