Job description
Hello go-getter We know that a business only thrives if our people are thriving. That’s why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you? Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs. You’ll make a difference by: The Helpdesk Executive – Sales Support is responsible for providing first-level support to sales teams, customers, and internal stakeholders by resolving product, order, system, and process-related queries. Addressing question on access issues (partner academy, Finder, training, High spot) Manage and respond to incidents raised by partners and internal stakeholders through designated support channels (e.g., emails, ticketing tools). Escalate complex or high-impact incidents to relevant technical or functional teams and ensure timely follow-up until closure. Communicate incident status, resolution progress, and expected timelines clearly to stakeholders. Identify recurring issues and contribute to continuous improvement by recommending preventive actions and process enhancements. Excellent written and verbal communication skills in English prior experience working with international customers will be an added advantage. Ability to manage time and load effectively, ensuring adherence to quick turnaround times and performance KPIs. A strong team player with a result/solution orientated attitude, quick learning ability, and flexibility to manage deadline-driven tasks. The role requires a strong understanding of sales operations, customer (sales channel partners) handling, technical product knowledge, troubleshooting skills, and service delivery KPIs. Ready to work in rotational shifts. Your success is grounded in: Graduation/Diploma from reputed institution or equivalent with good academics. 2–5 years of experience in technical background services ecosystem. Strong knowledge and experience with incident management processes preferred. Join us and be yourself! We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy. This role is based in Bangalore. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries.
This job post has been translated by AI and may contain minor differences or errors.
