Job description
Skill required: Source - Supplier Relationship Management
Designation: Supply Chain Operations New Associate
Qualifications:Any Graduation
Years of Experience:0-1Year
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? In our Service Supply Chain offering, we leverage a combination of proprietary technology and client systems to develop, execute, and deliver BPaaS (business process as a service) or Managed Service solutions across the service lifecycle: Plan, Deliver, and Recover. In this role, you will partner with business development and act as a Business Subject Matter Expert (SME) to help build resilient solutions that will enhance our clients supply chains and customer experience. The Logistics Service Representative (Asset Recovery) plays a key role in delivering a high-quality service experience for customers and suppliers while helping clients improve recovery, service continuity, and overall satisfaction. In this role, you will work across supplier onboarding and account configuration, e-invoicing support, issue resolution, workload administration in client systems, and other activities that help drive operational performance and revenue enablement.You will collaborate with internal teams, suppliers, and client stakeholders, build strong problem-solving and communication skills, and make a measurable impact through accurate case management, timely updates, and consistent support of quality and program standards. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys solving problems, and wants to grow within a global organization focused on innovation and service excellence.
What are we looking for? Undergraduate / Bachelor’s degree • Previous customer service experience within a Contact Center • Previous experience in logistics support can be considered and advantage • Strong analytical thinking • Excellent proficiency in working with MS Office and databases • Continuous attention to detail, accuracy and quality • Ability to perform duties with minimum direction • Multi-tasking skills including the ability to toggle between multiple computer windows • Strong written, verbal and interpersonal communication skills • Ability to maintain confidentiality
Roles and Responsibilities: Manage inbound and outbound communications with customers, clients, suppliers, and internal stakeholders across phone, chat, email, and case management channels. • Represent Accenture’s clients by providing accurate support, timely updates, and issue resolution. • Process return merchandise authorization (RMA) requests and asset recovery transactions in line with program requirements, warranty entitlements, and client procedures. • Coordinate with client-approved third-party providers and cross-functional teams to deliver entitled services and support smooth case progression. • Follow established processes, program documentation, and operating procedures to ensure consistent, compliant, and high-quality service delivery. • Monitor service level commitments and apply escalation protocols when timelines, quality standards, or customer expectations are at risk. • Resolve customer issues, complaints, and first-level escalations with professionalism, sound judgment, and focus on positive outcomes. • Provide clear, proactive updates to clients and customers on request status, next steps, and case resolution progress. • Complete all required case actions and close requests accurately once resolution is confirmed and client expectations have been met. • Handle calls, chats, and casework within established productivity and turnaround targets while maintaining accuracy and service quality. • Maintain accurate records in applicable program databases, client tools, and internal systems. • Meet productivity, quality, and service level targets while supporting continuous improvement. • Manage complex or sensitive customer situations in accordance with company policies, program guidelines, and client requirements. • Identify, analyze, and escalate data, operational, or program-specific issues to the appropriate level of management when needed. • Contribute as an integral member of the delivery team, supporting continuous improvement and consistently achieving contact center performance goals. • Support multiple programs or campaigns as needed and collaborate across teams to ensure seamless execution and service continuity. • Protect information by following security, privacy, and compliance requirements. • Identify operational risks and opportunities for improvement, and share relevant insights, analysis, and best practices that strengthen end-to-end processes. • Generate, review, and analyze Tier I and Tier II client reporting to support program visibility and decision-making. • Please note that this role may require you to work in flexible shifts.
This job post has been translated by AI and may contain minor differences or errors.
