General Information

Req #
WD00098011

Career area:
Information Technology

Country/Region:
India

State:
Haryana

City:
Gurgaon

Date:
Sunday, May 10, 2026

Working time:
Full-time

Additional Locations:  * India - Haryāna - Gurgaon
* India - Haryāna - Gurgaon





Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$83 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.





Description and Requirements

Role:
A Technical Account Manager acts as a bridge between customers and technical teams, ensuring smooth delivery of IT services and solutions. The role involves managing client relationships, understanding technical requirements, handling escalations, and ensuring services meet agreed SLAs. TAMs work closely with support, engineering, and operations teams to resolve issues, improve system performance, and drive customer satisfaction. They also provide strategic guidance, conduct service reviews, and recommend improvements to optimize the customer’s IT environment.
Job Responsibilities :
Relationship: - Maximizes the value of the customer’s investment in Lenovo products and services throughout the end to end customer lifecycle. The TAM manages the account and it is the customer’s advocate. - Acts as single point of contact for all support requirements as they pertain to the assigned customers’ environment - Ensures effective ownership, communication, coordination, and facilitation of support service activities between the Customer and support teams, account teams, field service personnel, and customers ·
Escalation management: - Acts as a single point of contact for customer escalations and owns the coordination and oversight to problem solving efforts between customers, Support engineers, field service personnel, software support, investigation and analysis of product problems. - Develops and delivers post incident reports on all critical support incidents, adheres to customer support plans and relationships, - Uses complex analytical skills to recognize trends and improve performance. ·
Prevention: - Requires a general understanding of and technical competence in PC technologies. - Develops and coordinates proactive maintenance initiatives based on industry best practices and statistical data trends ·
Optimization: - Identifies and leads continuous improvement activities in support of customer or internal business processes
Support: - Leads complex service delivery processes, develops creative resolutions to complex problems, and ensures contractual support service deliverables are understood and managed effectively ·
Collaboration: - Compiles, analyzes and interprets statistical data and trends relating to service level and operational effectiveness
Education / Experience:
Bachelor’s Degree
8+ years of relevant experience





Additional Locations:  * India - Haryāna - Gurgaon
* India - Haryāna - Gurgaon


* India

* India - Haryāna

* India - Haryāna - Gurgaon , * India - Haryāna - Gurgaon

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