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Job Purpose
Lead supplier governance and performance management across third-party suppliers by driving operational excellence, supplier accountability, governance forums, performance analytics, and continuous improvement while supporting Vendor Managers in strategic supplier management.
Key Responsibilities
Governance & Supplier Management
• Lead supplier governance meetings (ORMs, performance reviews)
• Monitor supplier contractual and operational performance
• Challenge suppliers on SLA failures and recurring issues
• Drive supplier improvement plans
Performance & Reporting
• Analyze supplier KPIs and trends
• Develop supplier dashboards and scorecards
• Validate supplier data
• Present insights and recommendations to stakeholders
Escalation Management
• Own Level 2 supplier escalations
• Coordinate resolution across suppliers and internal teams
• Identify recurring operational issues
Cost & Operational Improvement
• Identify cost leakage and operational inefficiencies
• Recommend improvement initiatives
• Support governance with performance insights
Process Governance
• Review and approve operational process changes
• Ensure governance documentation remains current
• Drive continuous improvement initiatives
Stakeholder Management
• Work with Vendor Managers, AVMs, EGI, Suppliers and Field teams
• Represent Vendor Management during governance discussions
Essential Skills
• 6–8+ years Vendor Management / Service Delivery
• Strong stakeholder management
• Supplier governance experience
• Advanced reporting and analytics
• Escalation management
• Excellent communication and influencing skills
• Ability to challenge suppliers professionally
Success Measures
• Improved supplier KPIs
• Reduced repeat failures
• Governance compliance
• Effective supplier performance reviews
• Actionable dashboards
• Improved supplier accountability
You'll no longer be considered for this role and your application will be removed from the employer's inbox.