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Technical Support Engineer

30+ days ago 2026/10/01
Other Business Support Services
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Job description

Job Summary

We are looking for a proactive and technically skilled Technical Support Engineer to handle field and remote support activities, coordinate with internal teams and vendors, and ensure smooth IT infrastructure and hardware/network operations across retail and logistics environments. The role involves significant field travel and hands-on troubleshooting.


Key Responsibilities
1. Helpdesk & Ticket Management
  • Coordinate with Retail Helpdesk for ticket updates, tracking, and closure
  • Ensure timely resolution of incidents within SLA
  • Follow up on pending or escalated tickets
2. Vendor & Escalation Management
  • Coordinate with vendors for issue resolution and service requests
  • Escalate critical technical issues as per defined escalation matrix
  • Ensure vendor compliance with service quality standards
3. Logistics & Spares Coordination
  • Coordinate with MSL logistics team for spare parts availability
  • Track and manage replacement of faulty hardware components
  • Ensure minimal downtime through quick spare deployment
4. Asset & Inventory Management
  • Perform physical verification of IT assets and hardware inventory
  • Ensure proper asset tagging and documentation
  • Prepare and submit inventory and audit reports
5. IMAC Activities
  • Handle Installation, Move, Add, Change (IMAC) activities for IT equipment
  • Ensure proper configuration and setup during deployments or relocations
6. Rollout & Deployment Support
  • Support IT rollout activities across retail/branch locations
  • Assist in hardware and network setup during new implementations
7. Field Support
  • Provide on-site technical support across assigned locations
  • Troubleshoot hardware, networking, and basic system issues
  • Ensure proper documentation of all field activities
Required Skills
  • Hardware troubleshooting (Desktops, Laptops, Printers, POS devices)
  • Basic networking knowledge (LAN/WAN, TCP/IP, troubleshooting)
  • IT asset management & inventory tracking
  • Vendor coordination and escalation handling
  • Strong communication and coordination skills
  • Experience in IMAC and rollout support activities
  • Familiarity with ticketing tools (ServiceNow / equivalent preferred)
Contact Number: 9786888866


This job post has been translated by AI and may contain minor differences or errors.
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