IT Resident Engineer L2 ID

WE'RE HIRING AS A IT RESIDENT ENGINEER L2 AT INDONESIA!

Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive IT Resident Engineer L2 to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.

• Client in 190+ countries

  
  

• 6000+ Engineers

  
  

• 200+ Enterprise Clients

  
  

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with

• Provide first and second-level desktop support, troubleshoot hardware/software issues, resolve network connectivity problems, and deliver timely solutions while maintaining SLA compliance and excellent customer service.
• Install, configure, upgrade, and support Windows 7/8.1/10, Microsoft Office 365, Active Directory, Cisco Jabber, printers, desktops, laptops, and enterprise applications while documenting all incidents through helpdesk ticketing systems.
• Perform break-fix support, preventive maintenance, and fault diagnosis for desktops, laptops, printers, mobile devices, and peripheral equipment while collaborating with internal teams and third-party vendors to resolve complex technical issues.

• Strong knowledge of Windows 7–10, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation & troubleshooting, and enterprise anti-virus solutions.
• Hands-on experience with desktop/laptop support, printer troubleshooting, iOS & Android mobile device management, enterprise encryption tools, and basic Mac OS support.
• Excellent analytical, troubleshooting, problem-solving, and multi-tasking abilities with proven experience managing priorities and meeting SLA targets.
• Strong customer service, communication, and relationship-building skills with the ability to work independently, proactively, and professionally in a fast-paced IT support environment.
• A Bachelor’s Degree in Computer Science or related field with certifications such as CompTIA A+ or Microsoft Certified Professional (MCP), along with flexibility to support off-hours and weekend projects when required.

At Excis, your work matters. You'll be part of a hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Indonesia and be at the forefront of IT support excellence!