Compliance Manager

Do you want to make a difference in people's lives?

We are looking for a Compliance Manager to join our growing team!

Who we are:

WUDUH is the Jordanian operations hub servicing a U.S.-based company specializing in financial settlement solutions. At the heart of our work, we help people manage and navigate their financial future with confidence.

Beyond our work, we are passionate about nurturing talent and promoting a culture of innovation, creativity, and endless possibilities. If you are looking for a place to develop your skills and make a real impact, WUDUH is where you can grow and succeed.

Job Objectives:

The Compliance Manager helps lead the company’s regulatory compliance function by ensuring full adherence to state, federal, and industry-specific regulations governing debt resolution operations. This role supervises policy and process development and ensures that all regulatory risks are identified, monitored, and addressed across the business. The Compliance Manager serves as the primary compliance advisor to leadership and is responsible for enforcement escalation, and cross-functional coordination. The role ensures that the compliance culture is embedded across all operations.

Responsibilities and duties:

1. Regulatory Compliance & Risk Oversight

• Research and interpret all relevant laws and regulations (e.g., TSR, TCPA, FDCPA, UDAAP) applicable to the business.

• Monitor regulatory updates, legal changes, and state licensing requirements that may impact operations.

• Lead compliance monitoring activities and regulatory risk assessments to identify compliance gaps and oversee corrective actions.

•Coordinate with the Operations Development and Enhancement function during compliance audits and ensure timely closure of audit findings.

• Manage escalations of compliance violations and direct the resolution of high-impact risks.

2. Policy Governance & Strategic Supervision

• Oversee and validate all policy development initiatives led by the Compliance Analyst.

•Ensure all policies remain aligned with applicable laws, regulations, and internal governance standards.

• Oversee the strategic direction for company-wide compliance standards and ensure consistent enforcement.

• Assist in overseeing the compliance documentation lifecycle, including approval flow, communication, and retention protocols.

3. Complaint Management & Investigations

• Direct the investigation and resolution of client complaints in coordination with CX,QA, Client Services, and Legal.

• Ensure maintenance of detailed logs and root cause reports to reduce repeat violations.

• Supervise social and public platform monitoring to detect compliance risks.

• Drive improvement actions based on complaint patterns and reputational indicators.

4. Compliance Advisory & Departmental Enforcement

• Advise internal departments on regulatory expectations and provide tailored compliance guidance.

• Review contracts, vendor relationships, and third-party interactions to confirm compliance alignment.

•Monitor departmental adherence to regulatory requirements and internal compliance policies.

• Coordinate due diligence documentation and responses for client and legal partner reviews.

•Coordinate with the CX department to ensure customer journeys, communication standards, and complaint handling practices remain compliant with regulatory requirements.

5. Training, Culture Building & Reporting

• Along with the Sr. Compliance manager, help lead the compliance training direction and collaborate with L&D on curriculum design.

• Deliver executive-level reporting on compliance metrics, trends, and risks.

• Guide team members and junior staff on compliance, ethics, and operational standards.

• Promote a culture of compliance, transparency, and corporate integrity throughout the organization.

Qualifications:

Bachelor’s degree in Law, Business Administration, Finance, or a related field.

A professional certification in compliance (e.g., CRCM, CCEP) is preferred.

Years of Experience:

Minimum 5 years of professional experience in regulatory compliance, internal audit, or legal risk management — including 2+ years in a supervisory or managerial role. Experience in the debt resolution or financial services industry is highly preferred.

Person Requirements:

• Exceptional leadership and discretion in handling sensitive matters

• Strong legal and ethical reasoning abilities

• Excellent communication and stakeholder management skills

• Detail-oriented with analytical rigor and policy discipline

• Comfortable navigating regulatory ambiguity with practical judgment

• Proactive, investigative mindset with strong follow-through

Technical Requirements:

• Strong knowledge of U.S. federal and state consumer protection laws (e.g., FDCPA, TCPA, TSR, UDAAP)

•Experience with compliance monitoring frameworks, regulatory risk assessment methodologies, policy management systems, and issue tracking tools.

• Proficiency in tracking tools (e.g., Excel, Power BI) and complaint management logs

• Familiarity with legal contract review, licensing processes, and regulatory filings

What we offer:

Comprehensive health insurance

Competitive compensation package

Prime central location

Discounts on food, beverages, and wellness services

Continuous learning and development opportunities

A dynamic, inclusive, and supportive work environment

A workplace led by Gen Z and Millennials

Employment type:

• Full-time
• On-site

Working days:

Monday to Friday

6th day: Based on need, managed fairly based on priorities and urgency

Ready to make your mark?

Apply now for a career that merges your talents with innovation. At WUDUH, your journey to a fulfilling career is just a click away!

Learn more at wuduh.zenats.com

Stay connected

We invite you to follow us on our social media platforms to stay updated on the latest news, events, and career opportunities at WUDUH.

You can find us on:

LinkedIn

Instagram

Wuduh is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees — regardless of gender, race, religion, or disability.